System Admin Support Associate

About Us:

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Group, Newfold's mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, , A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

What you'll do?

• Participate in 24x7 shifts
• Monitor the stability of our products with various internal tools.
• L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated).
• Handle incident response, troubleshooting and fix for various products/services.
• Handle escalations as per policies/procedures.
• Get different internal/external groups together to resolve production site issues effectively.
• Communicate clearly on tickets, phone calls made to the team about various issues.
• Exhibit a sense of urgency to resolve issues.
• Build advanced automation workflows for automating repeated issues.
• Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook.
• Ensure SLA's and Operational standards are met.
• Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues.
• Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.
• Contribute to Operations handbook.
• Ensure smooth hand-offs between shifts.

Who you are?

• Educational Qualifications : Graduate, preferably in Information Technology or Computer Science Consistently strong academic performance.
• Linux: Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.
• Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals
• Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts.
• Application Protocols: SMTP,HTTP,FTP,IMAP,POP.
• Shifts: Must be willing to work in shifts (including at night and on holidays).

Good To Have:

• Understanding of Cloud
• Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware.
• Windows: WMI, Powershell/VB scripts, MS-SQL Fundamentals.
• Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.
• Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN
• Others: Regular expressions, Rescue Kits like TRK, etc.
• Certification: Red Hat Certified Engineer (RHCE), GCP

Why you'll love us:

In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you'll love:

• Grow together. Our exciting virtual learning & development programs never cease to amaze us.
• Participate in our Expert Speak sessions/E-learning courses to grow professionally & personally.
• Work with creative & innovative teams. We believe in hiring the best of the best and are proud of being surrounded by people who think out of the box to only better our products, work & customer experiences.
• All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
• Leave your worries aside Juggling the demands of career and personal life can be stressful and challenging but don't worry Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to an immediate family membe