Associate Engineer, Systems Support

1 week ago

Mumbai, Maharashtra, India AFFINITY GLOBAL ADVERTISING Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About Affinity

Affinity is pioneering new frontiers in AdTech: developing solutions that push past today's limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 500 experts, we are building privacy-first ad infrastructure that opens up opportunities beyond the walled gardens.

Position: Associate Engineer, Systems Support

Business Unit: Affinity | Base Location: Mumbai

Type of role: Individual Contributor

Work Location: Mumbai

  • Address user tickets regarding hardware, software, and networking.
  • Walk customers through installing applications and computer peripherals.
  • Ask targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Customize desktop applications to meet user needs.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with clients to ensure their systems are functional.
  • Help create technical documentation and manuals.
  • Laptop, software & hardware purchase.
  • Tax invoicing co-ordination with vendor & our finance team.
  • Taking approvals for all purchases to be done.
  • Call logs with Dell and other vendors for hardware repair.
  • Laptop dismantling for hardware upgrade.
  • Installation of O365, adobe, antivirus & other software products.
  • Manage asset inventory.
  • Setup Linux, Windows, Mac and troubleshoot issues associated.
  • Vendor Coordination.
  • Manage office network and internal servers.
  • Manage hardware and asset inventory record-keeping.

Required Skills

  • Well versed with Installation and Configuration of Computer Peripherals
  • Strong desktop trouble shooting (hardware and software) skills.
  • Networking basics and troubleshooting. Knowledge of Networking Devices like WIFI Router, Network Printer.
  • Hands on experience on Linux desktops
  • Well versed with Windows desktop.
  • Knowledge of Mac will be an added advantage.
  • Knowledge of Mail Client.
  • Understanding of the Inventory Management System is a must.
  • Fluency in English.

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