
Associate Engineer, Systems Support
6 days ago
About Affinity
Affinity is pioneering new frontiers in AdTech: developing solutions that push past today's limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 500 experts, we are building privacy-first ad infrastructure that opens up opportunities beyond the walled gardens.
Position: Associate Engineer, Systems Support
Business Unit: Affinity | Base Location: Mumbai
Type of role: Individual Contributor
Work Location: Mumbai
- Address user tickets regarding hardware, software, and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Help create technical documentation and manuals.
- Laptop, software & hardware purchase.
- Tax invoicing co-ordination with vendor & our finance team.
- Taking approvals for all purchases to be done.
- Call logs with Dell and other vendors for hardware repair.
- Laptop dismantling for hardware upgrade.
- Installation of O365, adobe, antivirus & other software products.
- Manage asset inventory.
- Setup Linux, Windows, Mac and troubleshoot issues associated.
- Vendor Coordination.
- Manage office network and internal servers.
- Manage hardware and asset inventory record-keeping.
Required Skills
- Well versed with Installation and Configuration of Computer Peripherals
- Strong desktop trouble shooting (hardware and software) skills.
- Networking basics and troubleshooting. Knowledge of Networking Devices like WIFI Router, Network Printer.
- Hands on experience on Linux desktops
- Well versed with Windows desktop.
- Knowledge of Mac will be an added advantage.
- Knowledge of Mail Client.
- Understanding of the Inventory Management System is a must.
- Fluency in English.
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