Operations Lead

Operations Lead - F&B

Responsibilities

F&B Planning:

Assist in creating and implementing comprehensive F&B strategies to enhance offerings, drive sales, and improve passenger satisfaction.

Identify and collaborate with high-quality food and beverage vendors to ensure diverse and appealing options for passengers.

Revenue Management:

Monitor and ensure the timely recovery of all F&B non-aero income, aligning with the set financial targets and deadlines.

Implement measures to identify, monitor, and prevent revenue leakage, ensuring that income is maximized and targets are met.

Manage F&B Operations:

Oversee all aspects of a F&B outlets and Lounge operation, ensuring smooth daily operations, adherence to brand standards, and achieving set performance targets.

Ensure all F&B outlets and Lounge maintain high standards of food quality, hygiene, and safety, meeting both regulatory and company standards.

Lead the deployment and integration of the closed Electronic Point of Sale (EPOS) network across all outlets, ensuring each outlet is equipped with the necessary systems and infrastructure.

Performance Analytics:

Oversee the creation of MIS reports (daily, weekly, monthly) focusing on KPIs like Sales, Income, Sales per passenger and average transaction value for strategic decision-making.

Identify trends and insights from MIS reports to support informed decisions that enhance business growth and efficiency.

Commissioning of Brands and Renewals:

Manage the setup process, ensuring all brand requirements are met within the defined timelines.

Manage the renewal process for existing retail contracts, ensuring timely negotiations and agreements.

Ensure Food Quality and Hygiene:

Implement and enforce strict adherence to food safety and hygiene regulations across all F&B outlets within the area of responsibility.

Conduct regular audits and inspections to maintain the highest quality standards in food preparation, storage, and service.

Stakeholder Management:

Collaborate effectively with airport authorities, concessionaires, suppliers, and other stakeholders to ensure smooth operations and address challenges.

Develop and maintain positive relationships with customers to address concerns, gather feedback, and build brand loyalty.

Coordinate with brand representatives to facilitate the timely commissioning of new brands.

Team Leadership and Development:

Provide leadership, coaching, and development opportunities for a large F&B team, fostering a high-performing and motivated work environment.

Implement effective recruitment, training, and development programs to ensure teams possess the necessary skills and knowledge to deliver exceptional customer service.

Digital Mindset:

Keep up with digital and AI advancements to enhance business and maintain competitiveness.

Key Stakeholders - Internal:

Head - Non Aero (Large/Regional)

Airport Operations Team

F&B Outlet Managers

F&B Team Members

Human Resources Department

Finance Department

Security Team

Senior Airport Management

Legal Department

Retail Department

Key Stakeholders - External:

Concessionaires

Food & Beverage Suppliers

Regulatory Bodies (FSSAI, etc.)

Logistics & Distribution Companies

Travel Agencies & Hospitality Groups

Customers

Business Partners

Project Managers of Vendors

Qualifications

Education Qualification:

Bachelor's degree/MBA in Hospitality Management, Business Administration, or a related field like food service management

Diploma in Food & Beverage Operations / Certifications in food & hygiene could be advantageous

Work Experience:

Minimum 7 years of progressive experience in the F&B industry, with a proven track record of success in managing multi-unit operations and implementing strategic F&B initiatives to drive revenue growth and profitability

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