Customer Care Executive
7 days ago
Job Purpose:Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback. Responsibilities:
- Greet all visitors and patients professionally and with empathy.
- Answer incoming calls, WhatsApp messages, and emails promptly and accurately.
- Educate callers about services, packages, pricing, and consultation process.
- Category management (Ortho, Neuro, women's health care, Pediatrics)
- Responsible for providing Quality and Effective services to the customer.
- To meet and engage with HNI and other customers and focus on repeat buys
- Responsible for Client Feedback on quality of services and customer experience.
- Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints.
- Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic.
Focus on Customer RetentionEducation Qualifications:Required Bachelors degree from various field
Experience: Minimum 2 Years' Experience in managing Front Line BusinessPreferred experience in Health care or Hospitality IndustrySkills Well versed in excel, word & managing data
Should be excellent in communications
Should have a better understanding of Business strategies, client acquisition and client retentions
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