Customer Care Executive Temp to Perm

2 weeks ago


India Jack Martin Full time
Customer Care | Jack Martin Gurugram | Consumer Electronics | IT | Customer Satisfaction

Founded in 2005, Jack Martin is a leading company in Consumer Electronics, IT, Mobility, and Lifestyle Accessories. With a strong presence in India, parts of South East Asia, and Africa, Jack Martin operates 10 offices in India and collaborates with over 200 service partners. The company is renowned for its extensive product range and commitment to quality service.

This is a full-time on-site role for a Service Coordinator located in Gurugram. The Service Coordinator will be responsible for managing and coordinating service requests, liaising with service partners, and ensuring timely and effective resolution of customer issues. Daily tasks include handling customer inquiries, maintaining service records, and collaborating with other departments to meet customer service goals and operational efficiency.

Inbound / Outbound Calls

Customer Service experience

Proficiency in maintaining detailed service records and reports

Bachelor's degree in Business, Management, or related field is preferred
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