Customer Care Executive

16 hours ago

Belapur, India Rentokil Initial Full time

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. **About the Role**: - The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. - The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. **Responsibilities**: - Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. - Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority - Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived. - Needs to achieve monthly sales collection targets **Key Result Areas**: - Needs to achieve monthly sales collection targets ( >1.5 lakhs per month) - Ensure to maintain CRM quality standards in each customer communication. - Adhere to the benchmark & SOP prescribed in the training. - To Provide accurate information to all callers & resolve queries raised during the calls **Requirements**: **Competencies (Skills essential to the role)**: - Attentiveness. - Excellent telephone skills - Clear communication skills - Ability to use positive language. - Time management skills and Good Typing speed - Good interpersonal skills and ability to work with internal & external team - Data Analysis **Educational Qualification / Other Requirement**: - Graduation - Liking for Telesales **Role Type / Key working relationships**: - Individual Contributor - Internal team - External stakeholders **Benefits**: What can you expect from RPCI? - Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: - Safety - Integrity - Innovation - Learning & Development - Open & Transparent - Performance Orientation **DEI statement**: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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