Customer Service Executive
2 days ago
Company: Navexel
Experience: 2–3 Years
Location: Belapur
About Navexel:
Navexel is a logistics and supply chain company providing services in freight forwarding, LCL consolidation, documentation, and customer support. We focus on smooth operations, timely service, and strong client relationships. Navexel offers a growing and supportive work environment for employees.
About the Role:
We are looking for a proactive and customer-focused Customer Service Executive to manage customer interactions effectively and ensure a smooth service experience. The ideal candidate should have strong communication skills and the ability to handle queries in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Resolve customer queries and issues in a timely manner.
- Document and update customer information accurately.
- Coordinate with internal teams for quick resolution.
- Ensure excellent customer satisfaction and service standards.
Requirements:
- 2–3 years of experience in customer service.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Proficiency in relevant tools/software (CRM, MS Office, etc.).
- Typing speed: 30 WPM minimum.
Job Types: Full-time, Permanent
Pay: ₹25, ₹33,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
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