Customer Service Representative

2 hours ago

CBD Belapur Navi Mumbai Maharashtra, India NEXUS SEACOAST SHIPPING PVT LTD Full time ₹ 2,00,000 - ₹ 3,60,000 per year

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a customer service representative. In this role, you will be the primary point of contact for customers, ensuring smooth coordination of shipments, handling inquiries, and providing exceptional service throughout the shipping process. You will work closely with internal teams such as sales, operations, documentation, and finance to ensure efficient and timely communication and resolution of customer issues.

Key Responsibilities:

  • Coordinate and process customer bookings in the system accurately and in a timely manner.
  • Communicate vessel schedules, space availability, and cut-off times to customers.
  • Provide customers with timely updates and notifications about cargo status, delays, or issues.
  • Handle and resolve customer complaints, requests, and service issues professionally and effectively.
  • Maintain accurate records of customer interactions and transactions in internal systems.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Paid sick time

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

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