
Job for Customer Care Executive- Reputed Shipping and Logistics industry- Navi Mumbai, Mumbai, Maharashtra, India- 25k- kajal- 8291863814
2 weeks ago
JOB DETAILS
1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete2 Accepts all orders (from customer or overseas office) and processes them for handover to operations
3 Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
4 Provides spot quotations and closes contract
5 Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
6 Takes and handles customer inquiries, e.g. Track and Trace
7 Takes customer requests with regard to Go Green topics
8 Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
FUNCTIONAL AREA
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