IT Support Specialist

1 week ago


Vikhroli Mumbai Maharashtra, India Adi Arogyam Super Speciality Hospital Full time ₹ 3,00,000 - ₹ 6,00,000 per year

The IT Support Specialist provides end-to-end daily technical support for all hardware, software, and networking issues. Key tasks include troubleshooting and fixing user issues (including HIMS application support), setting up new IT assets, managing user access (via Active Directory), performing system maintenance (patching/AV updates), coordinating with external vendors, and maintaining the IT asset inventory.

Key Responsibilities

I. End-User Support & Troubleshooting

  • Provide daily seamless, end-to-end L1/L2 support for all stakeholders concerning hardware and software issues.
  • Diagnose, investigate, and troubleshoot user-reported problems via discussion, providing effective and timely resolutions.
  • Perform installation and troubleshooting of IT assets, including desktops, laptops, printers, scanners, projectors, network devices, Operating Systems, and applications (LAN & WAN).
  • Log, track, and manage all incidents and issues, coordinating with stakeholders to achieve resolution and implement preventative measures.

II. System Maintenance & Provisioning

  • Provision and set up new desktops, laptops, and peripherals for upgrades and replacements.
  • Perform periodic Windows patch management, software updates, and Antivirus updates across the organization's IT assets.
  • Conduct periodic preventive maintenance for all IT hardware assets to maximize lifespan and performance.

III. Application & Access Management

  • Administer user accounts in Active Directory (AD), including the creation, deletion, password changes, unlocking, and resetting of users.
  • Provide specialized HIMS application training and support to end-users.
  • Coordinate directly with the HIMS vendor to resolve complex application issues, ensuring adherence to the agreed-upon Turnaround Time (TAT) for issue closures.

IV. Asset Management & Improvement

  • Maintain an accurate IT asset inventory list and perform periodic physical verification of all IT assets.
  • Coordinate with various internal departments and external vendors to resolve hardware and software issues efficiently.
  • Assist in the evaluation of new hardware and software, recommending upgrades and improvements to the IT infrastructure based on requirements and best practices.

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person



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