IT Support Specialist

1 day ago

Vikhroli Mumbai Maharashtra, India sunrise placement Full time ₹ 3,00,000 - ₹ 42,00,000 per year

IT Support & Backend Specialist –

CTC: ₹3.00 to ₹4.20 Lakhs p.a. (based on experience)

Work Location: Uran Depot/Yard & Vikhroli Head Office

We are seeking a well-rounded IT Specialist who can effectively connect the dots between backend

development, software usability, and hardware support. This role goes beyond traditional IT

support—it's about ensuring our technology runs seamlessly across the entire operations chain. In a

24/7 depot/yard environment, you'll be responsible for everything from backend logic and system

integration to on-ground execution and user training. You'll collaborate closely with

our development team, provide real-time troubleshooting, and step in whenever hardware,

network, or surveillance systems require hands-on attention.

What We Build and Use

Our tech stack includes multiple custom-developed software/applications, such as:

 YMS – Yard Management System

 Dry & Reefer Depot Application

 TMK – Transport Management Kiosk

And third-party tools like:

 Tally, Zoho Inventory, and Thumb Machine for attendance

Key Responsibilities

Backend & Application Support

 Collaborate closely with our software developer to test, deploy, and maintain applications.

 Write and execute SQL queries, monitor logs, and assist in resolving backend issues.

 Provide real-time support to ensure uninterrupted depot operations via internal

applications.

 Share UI/UX feedback from the ground and help sketch wireframes or user screens when

needed.

Implementation & User Training

 Serve as the primary point of contact for system-related inquiries from depot and office

teams.

 Train users—especially operations staff—on how to use software tools efficiently and

independently.

 Create basic Standard Operating Procedures (SOPs) and quick guides that simplify

technology use for non-technical users.

Hardware, Network & Camera Support

 Troubleshoot and maintain hardware systems, including desktops, laptops, printers, thumb

drives, routers, and CCTV setups.

 Respond promptly to breakdowns or system outages, coordinating with vendors where

needed.

 Handle system installations, network configurations, and hardware upgrades as required.

Required Skills

 SQL – for backend support and database queries

 Crystal Reports, ISS, and MS Office (especially Excel)

 Familiarity with AI tools for automation or reporting

 Basic UI/UX design or wireframing (Figma, Balsamiq, PowerPoint)

 Strong understanding of hardware systems, CCTV, printers, and network devices

 Comfort with multitasking between field troubleshooting and backend coordination

Qualifications

 Bachelor's degree in IT, Computer Science, or similar

 Minimum 3 years of experience in IT support, with exposure to both software and hardware

troubleshooting

 Ability to communicate clearly across technical and non-technical teams

 Willingness to be hands-on at the depot level

Job Types: Full-time, Permanent

Pay: ₹300, ₹420,000.00 per year

Work Location: In person

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