Front Office Manager
5 days ago
About Us
Blueserene Resorts is the only Unique Water front, 5 Star Classified Resorts in Thrissur, Kerala. Our Water front Lawn is the "Most sought after "Destination marriage Venue" in Mid-Kerala. 11 kms from Guruvayur temple and 18 kms from Thrissur town. We take pride in offering personalised and best destination wedding experience to our guests. We are looking for a dynamic Front Office Manager to lead our guest relations team.
Position: Front Office Manager
As a Front Office Executive, you will be the face of the hotel, creating a warm and professional first impression for our guests. This role requires strong communication skills, attention to detail, and a guest-centric attitude to ensure smooth daily operations at the front desk.
Key Responsibilities
· Ensure Outstanding guest service and handle all inquiries and complaints professionally. Maintain high guest satisfaction levels.
· Supervise, train, and schedule the front desk, reception. Conduct performance reviews.
· Oversee daily front office operations like check-ins, check-outs, and reservations.
· Ensure procedures comply with company standards and collaborate with other departments.
· Maximize room revenue through upselling, yield management, and optimizing occupancy.
· Prepare financial reports, assist with budgets, and control costs.
· Adjust OTA pricing in real-time based on demand, competition, and market trends.
· Implement dynamic pricing strategies to maximize RevPAR.
· Uphold Resort's safety and security policies and respond to emergencies.
· Act as the main communication link between guests and other hotel departments.
- Uphold high standards of hospitality and guest satisfaction
Eligibility & Skill Requirements
- Degree/Diploma in Hotel Management or related field
- Minimum 3 years of experience in a Star Hotel / Resort as Front office Manager position.
- Knowledge of Hotsoft PMS preferred.
- Strong communication and interpersonal skills
- Pleasant, confident, and guest-friendly attitude
Job Types: Full-time, Permanent
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Hospitality management: 7 years (Required)
Language:
- English (Required)
Work Location: In person
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