GBS Operations Manager

4 days ago


Pune, Maharashtra, India UPS Full time

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Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Fiche De Poste
The GBS Operations Manager is responsible for managing the departmental operations of the contact center. This position monitors contact center performance results develops and executes action plans to ensure business goals are achieved. He/She is responsible for developing action plans which address root cause to ensure the proper customer experience. He/She may work with on-site third party contact center vendor managers to ensure understanding of business goals. This position manages others within the department.

Type De Contrat
en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.



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