Mum - BPO - Asst. Manager, Training

6 hours ago

Mumbai, Maharashtra, India Yugn Full time ₹ 4,50,000 - ₹ 7,50,000 per year

Profile: Training - Assistant Manager
Sector: BPO
  
Location: Mumbai (Work from Office only)
Experience: Min. 1 yr on paper experience as Training - Assistant Manager
Education: Graduation (any stream)
Salary: Up to 7.5 lacs CTC + Incentives
Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off
  
Description:
·      Administering Employee Training Programs; Evaluating Training Programs Effectiveness
·      Conduct classroom training / team huddles basis the call monitoring sessions
·      Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
·      Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance
·      Would be responsible for Training Throughput - Percentage of people hitting the floor after meeting the effectiveness criteria
·      Would be responsible for Training Effectiveness days performance) -measured by the percentage of trainees achieving the Quality/CSAT/Productivity. Track associate's performance after training to ensure effectiveness of training
·      Monthly Product Knowledge Assessment on floor
·      Coordination for refresher training bases TNI's; Refresher training with efficacy mapping
·      Participate in calibration session within the team and with Quality / Operations when required
·      Provide feedback to associates on positives, areas of opportunity and other observations based on audits
·      Developing action plans and report out the improvement process in the weekly/monthly business reviews
·      Analyse the Audit data, Survey data, prepare & implement action plans
·      Providing inputs to operations on individual capability for better team capability management
·      Generating reports on Daily, Weekly & Monthly basis
·      Analyse the coaching/training needs of the associates and support them in delivery

  • Mum - BPO - Process Trainer

    7 hours ago

    Mumbai, Maharashtra, India Yugn Full time ₹ 3,60,000 - ₹ 6,00,000 per year

    Profile: Process Trainer Sector: BPO    Location: Mumbai (Work from Office only) Experience: Min. 1 yr on paper experience as Process Trainer Education: Graduation (any stream) Salary: Up to 6 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off    Description: ·      Administering Employee Training...

  • Mum - BPO - Scheduler

    44 minutes ago

    Mumbai, Maharashtra, India Yugn Full time ₹ 4,50,000 per year

    Profile: Scheduler Sector: BPO   Location: Mumbai (Work from Office only) Experience: Min. 1 yr on paper experience as Scheduler Education: Graduation (any stream) Salary: Up to 4.50 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off    Description: ·      Responsible for Reports and Data from Operations...

  • Assistant Manager Training

    5 days ago

    Mumbai, Maharashtra, India TP Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    We are Hiring for Assistant Training Manager- BFSIJob Location: Mumbai, MaladCandidate will relevant exp in International BFSI or Banking are eligibleSkills RequiredShould be able to communicate fluently with grammatically correct spoken and written English.Should have strong understanding of customer experience/satisfaction.Well versed with the...

  • Asst. Manager

    1 week ago

    Mumbai, Maharashtra, India L&T Technology Services Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Asst. Manager (TBM) - ElectricalLNT/-M-E/1308545HCI-Heavy Civil InfrastructureMumbaiPosted On20 Nov 2025End Date19 May 2026Required Experience5 - 10 YearsSkillsKnowledge & Posting LocationTBM & TUNNELMinimum QualificationDIPLOMA IN ELECTRICAL ENGINEERINGJob DescriptionSupervise the installation, maintenance, and repair of electrical systemsEnsure compliance...

  • Supervisor/Asst. Manager

    3 days ago

    Navi Mumbai, Maharashtra, India Wellthy Therapeutics Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Supervisor/Asst. Manager - Call Center (Navi Mumbai): Lead Care Coordinator Team. Must have 3-5 years Call Center Exp. (1-2 years Supervisory). Healthcare/Operations focus. Report to UAE Project Lead. Excellent leadership/metrics management required.

  • Assistant Training Manager

    1 week ago

    Mumbai, Maharashtra, India Policybazaar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Assistant Training ManagerLocation MumbaiExperience 10+ Years of experience (can prefer candidates with 5 year of core training team handling)Job Responsibilities:Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.Managing training teams for - Kochi, Hyderabad & Bangalore...

  • Asst Manager

    2 weeks ago

    Mumbai, Maharashtra, India Mahindra & Mahindra Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Asst Manager - Indirect BuyingDate: 19 Nov 2025Location:Mumbai A.O, MUMBAI-KND-FD, INCompany: Mahindra & Mahindra LtdProcurement of Cutting Tool & Tooling (Gauges & Fixtures) as per customer requirement for Production & CME Projects team. [Procurement to Pay Cycle] with optimum Cost, Quality & DeliveryUnderstanding scope of work from various user department...

  • Asst. Manager

    1 week ago

    Mumbai, Maharashtra, India L&T Technology Services Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Asst. Manager (Mech.) - TBMLNT/-M-T/1308500HCI-Heavy Civil InfrastructureMumbaiPosted On20 Nov 2025End Date19 May 2026Required Experience5 - 10 YearsSkillsKnowledge & Posting LocationTBM & TUNNELMinimum QualificationBACHELOR PROGRAM IN MECHANICAL ENGINEERINGJob DescriptionResponsible and monitoring for TBM and mechanical equipment maintenance, refurbishment,...

  • Asst. Manager Sales

    2 weeks ago

    Mumbai, Maharashtra, India ba1f912e-abeb-49e2-8a3a-79137a048367 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JD Summary Asst. Manager Sales (International Business)The role is responsible for driving international sales and marketing for heat stabilizers and impact modifiers across SEA, Africa, and Middle East (excluding Russia). Reporting to the Director Sales, the candidate will develop marketing strategies, manage distributors and key accounts, and ensure...

  • Asst. Manager

    2 weeks ago

    Mumbai, Maharashtra, India Power Build Batteries - Assoc. of Time Technoplast Ltd Full time ₹ 10,00,000 - ₹ 49,20,000 per year

    Greetings from Time Technolplast We have following opening at our Mumbai office. The job details are furnished below.Post : Asst. Manager - AccountsQualification : Degree in commerceExp. : 7+ YrsLocation : Mumbai, Andheri (E)Salary : Best in the IndustryJob Profile :Handle day-to-day accounting function and ensure closing of books in timePreparation & filing...