Mum - BPO - Process Trainer

14 hours ago

Mumbai, Maharashtra, India Yugn Full time

Profile: Process Trainer
Sector: BPO
  
Location: Mumbai (Work from Office only)
Experience: Min. 1 yr on paper experience as Process Trainer
Education: Graduation (any stream)
Salary: Up to 6 lacs CTC + Incentives
Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off
  
Description:
·      Administering Employee Training Programs; Evaluating Training Programs Effectiveness
·      Conduct classroom training / team huddles basis the call monitoring sessions
·      Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
·      Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance
·      Would be responsible for Training Throughput - Percentage of people hitting the floor after meeting the effectiveness criteria
·      Would be responsible for Training Effectiveness days performance) -measured by the percentage of trainees achieving the Quality/CSAT/Productivity. Track associate's performance after training to ensure effectiveness of training
·      Monthly Product Knowledge Assessment on floor
·      Coordination for refresher training bases TNI's; Refresher training with efficacy mapping
·      Participate in calibration session within the team and with Quality / Operations when required
·      Provide feedback to associates on positives, areas of opportunity and other observations based on audits
·      Developing action plans and report out the improvement process in the weekly/monthly business reviews
·      Analyse the Audit data, Survey data, prepare & implement action plans
·      Providing inputs to operations on individual capability for better team capability management
·      Generating reports on Daily, Weekly & Monthly basis
·      Analyse the coaching/training needs of the associates and support them in delivery

  • Process Trainer

    2 days ago

    Mumbai, Maharashtra, India Crescare Solutions Full time

    JOB TITLE- PROCESS TRAINER (BPO Industry)Trainer – (US Process)Location- Malad, MumaiShift- Rotational Shifts5 days working, 2 days Rotational week offQualification- HSC/Graduate Salary: upto 7.5 LPA Experience: 1+ year in international training Role: Conduct training sessions, enhance employee performance, and ensure adherence to processes.Must have...

  • Mum - BPO - Scheduler

    2 days ago

    Mumbai, Maharashtra, India Yugn Full time

    Profile: Scheduler Sector: BPO   Location: Mumbai (Work from Office only) Experience: Min. 1 yr on paper experience as Scheduler Education: Graduation (any stream) Salary: Up to 4.50 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off    Description: ·      Responsible for Reports and Data from Operations...

  • Urgent Job Opening Trainer

    6 days ago

    Navi Mumbai, Maharashtra, India Conneqt Full time

    Position: BPO Sales Trainer / Process TrainerLocation: Airoli / Rabale / ThaneShift: Day ShiftExperience: 27 Years (BPO Training Experience Required)Job Description:Hiring Sales Process Trainer with strong BPO experience. Responsible for new hire & refresher training, TNI/TNA, OJT performance tracking, and improving sales throughput.Key Skills: Sales...

  • Mum - BPO - WFM Manager

    1 week ago

    Mumbai, Maharashtra, India Yugn Full time

    Profile: WFM Manager Sector: BPO   Location: Mumbai (Work from Office only) Experience: Min. 1 yr on paper experience as WFM Manager Education: Graduation (any stream) Salary: Up to 4 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off    Description: ·      Experience leading Workforce Management teams...

  • Trainer

    4 days ago

    Navi Mumbai, Maharashtra, India Iccs Full time

    Role & responsibilitiesA BPO Insurance Trainer is responsible for developing and delivering training on insurance products, processes, and compliance for voice process agents. Key duties include conducting new hire and refresher training, creating materials, assessing performance, and ensuring trainees meet quality and compliance standards, such as those set...

  • Lead Trainer

    4 days ago

    Navi Mumbai, Maharashtra, India Mars Consultancy Full time

    Experienced Trainer for BPO (Soft Skills, Sales, Customer Service, Insurance). Expertise in Life/Term Insurance, Inbound Processes. Train large groups, drive performance, and ensure quality. 2+ yrs exp, excellent communication skills.

  • Mum - BPO - Team Leader

    2 weeks ago

    Mumbai, Maharashtra, India Yugn Full time

    Profile: Team Leader Sector: BPO   Location: Mumbai (Work from Office only) Experience: Min. 1 yr on paper experience as TL Education: Graduation (any stream) Salary: Up to 4 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off    Description:Should have Hands-on experience in Team management and KPI's like AHT,...

  • Process Trainer

    15 hours ago

    Navi Mumbai, Maharashtra, India vasitum Full time

    Job Summary: The Contact Center Line/Process Trainer at iMetrix Solutions maximizes the effectiveness of call center representatives by ensuring representatives have thorough knowledge of products, services, can effectively use telephone sales-closing skills, resolve customer issues both on Sales or Customer Service calls and provide positive customer...

  • Process Trainer

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra TP Full time

    We are hiring for Process trainer - International BankingLocation- Mumbai, Malad.The Process Trainer will be responsible for delivering high-quality training for new hires and existing employees on international banking processes, compliance standards, and operational workflows. The role ensures that staff are equipped with the knowledge and skills required...

  • Mum - BPO - Asst. Manager, Training

    13 hours ago

    Mumbai, Maharashtra, India Yugn Full time

    Profile: Training - Assistant Manager Sector: BPO    Location: Mumbai (Work from Office only) Experience: Min. 1 yr on paper experience as Training - Assistant Manager Education: Graduation (any stream) Salary: Up to 7.5 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week...