
Customer Relationship Executive
7 days ago
Job Title: Customer Relations Executive
Location: Palarivattom, Kochi
Job Summary:
We are seeking a Customer Relations Executive to join our team. The candidate will be responsible for handling outbound calls related to cancelled service requests and cross-verifying cancellation statuses. This role is focused on customer service and does not involve sales targets.
Key Responsibilities:
- Make outbound calls to customers regarding cancelled service requests.
- Verify and confirm the status of cancellations with customers.
- Maintain accurate records of customer interactions.
- Coordinate with the service team for follow-ups, if required.
- Ensure a professional and customer-friendly experience during all interactions.
Requirements:
- Good communication skills in Malayalam and basic English.
- Customer service experience preferred (freshers can also apply).
- Basic computer knowledge for recording and updating data.
- Positive attitude and willingness to learn.
Work Details:
- Salary: ₹12,000 – ₹13,000 per month
- Work Timings: 9:00 AM – 5:30 PM (Monday to Saturday)
- Job Type: Full-time, Office-based
Job Types: Full-time, Permanent
Pay: ₹12, ₹13,000.00 per month
Benefits:
- Leave encashment
Ability to commute/relocate:
- Palarivattom, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Telecalling: 1 year (Preferred)
Work Location: In person
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