Customer Relationship Executive

2 weeks ago

Palarivattom Kochi Kerala, India waterstore Full time ₹ 1,40,800 - ₹ 1,56,000 per year

Job Title: Customer Relations Executive

Location: Palarivattom, Kochi

Job Summary:

We are seeking a Customer Relations Executive to join our team. The candidate will be responsible for handling outbound calls related to cancelled service requests and cross-verifying cancellation statuses. This role is focused on customer service and does not involve sales targets.

Key Responsibilities:

  • Make outbound calls to customers regarding cancelled service requests.
  • Verify and confirm the status of cancellations with customers.
  • Maintain accurate records of customer interactions.
  • Coordinate with the service team for follow-ups, if required.
  • Ensure a professional and customer-friendly experience during all interactions.

Requirements:

  • Good communication skills in Malayalam and basic English.
  • Customer service experience preferred (freshers can also apply).
  • Basic computer knowledge for recording and updating data.
  • Positive attitude and willingness to learn.

Work Details:

  • Salary: ₹12,000 – ₹13,000 per month
  • Work Timings: 9:00 AM – 5:30 PM (Monday to Saturday)
  • Job Type: Full-time, Office-based

Job Types: Full-time, Permanent

Pay: ₹12, ₹13,000.00 per month

Benefits:

  • Leave encashment

Ability to commute/relocate:

  • Palarivattom, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Telecalling: 1 year (Preferred)

Work Location: In person

Speak with the employer

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