Team Lead

2 weeks ago

Thirumala Thiruvananthapuram Kerala, India Ecorgy Solutions Private Limited Full time ₹ 4,50,000 - ₹ 6,00,000 per year

Responsibilities:

  • Supervise and support day-to-day operations of the team to ensure smooth workflow.
  • Monitor SLAs, allocate daily tasks, track team productivity, and maintain operational TATs.
  • Ensure timely completion of deliverables with high accuracy and quality.
  • Facilitate effective communication between onsite and offshore teams.
  • Support customer queries and help resolve operational issues efficiently
  • Identify opportunities for process improvements and help implement best practices.
  • Collaborate with cross-functional teams to ensure adherence to operational protocols.
  • Demonstrate accountability and ownership.
  • Conduct regular team meetings, address concerns, and support team performance initiatives.

Skills & Qualification:

  • Bachelor's degree or equivalent.
  • 7 to 10 years of experience in US health operations or similar, with least 2 years of team handling experience.
  • Good English communication skills.
  • Candidates located in or near Trivandrum preferred.
  • Immediate joiners preferred.
  • Willingness to work night shifts (9:30 PM – 6:30 AM) from our office at Elippode, Trivandrum.

Benefits of Joining:

Benefits Include: EPF, ESI or Group Mediclaim policy after 6 months of joining and Gratuity;

Rewards & growth based upon performance; professional development opportunities; training and mentorship programs.

For more information, please visit our website:

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Do you have any experience in US Healthcare back end process? If yes, how many years?
  • Have you been in a team lead or supervisory role? If yes, how many years?
  • We must fill this role urgently. How soon are you available to join if selected?
  • Are you located in Trivandrum or at commutable distance?
  • Are you willing to work in night shifts(9:30PM to 6:30AM)?

Work Location: In person

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