Team Lead

7 hours ago


thiruvananthapuram, India ECORGY SOLUTIONS PVT LTD Full time

About Us:At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. We aim to ensure compliance, quality, and efficiency in home-based patient care by leveraging skilled clinical professionals and innovative technology.Responsibilities:Supervise and support day-to-day operations of the team to ensure smooth workflow.Monitor SLAs, allocate daily tasks, track team productivity, and maintain operational TATs.Ensure timely completion of deliverables with high accuracy and quality.Facilitate effective communication between onsite and offshore teams.Support customer queries and help resolve operational issues efficientlyIdentify opportunities for process improvements and help implement best practices.Collaborate with cross-functional teams to ensure adherence to operational protocols.Demonstrate accountability and ownership.Conduct regular team meetings, address concerns, and support team performance initiatives.RequirementsBachelor's degree or equivalent.7 to 10 years of experience in home health operations or similar environment, preferably leading a small to mid-sized team.Good English communication skills.Candidates located in or near Trivandrum preferred.Willingness to work night shifts (9:30 PM – 6:30 AM) from our office at Elippode, Trivandrum.Interested candidates may send resume to


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