crm service

2 days ago

Swargate Pune Maharashtra, India Sahyadri Motors Pvt. Ltd (Swargate) Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Job Profile – CRM Service

Job:- Representing the company and developing permanent business relations and networks. Dealing with the market in the assigned sales and service area whilst maintaining the strategic guidelines issued by the sales and service organization.

Managing employees and controlling business processes in own area of responsibility. Ensuring that service, quality, customer satisfaction and a high level of experience are maintained to develop a customer-oriented, profitable and high turnover business in new and used vehicles, accessories, services and further products and services.

Qualification Basics : BE/MBA or any equivalent degree

Experience (type of): 10-12 year experience in Automobile and /or Hospitality

Specialized Skills:

High positive attitude, Excellent communication skills, Team work approach, Sensitive towards processes and their refinements, Innovative, High customer centric approach, Ability to inspire people, talent to train and coach people

Tasks Revenue generation

  • Ensure all inbound calls are attended - 100% pick up in less than 30 seconds
  • Ensure all outbound calls / functions are completed within stipulated time Service appointments target 100% calling
  • Database cleaning to support retention achievement, campaign and service measure completion - Target 90% data with 100% quality
  • Service measure letters are sent to Customers and DMS is updated - Target – 100%
  • Ensure 100% achievement of appointment targets
  • Sales of Service Products: Support towards sale of Service Products
  • Promotion of campaign and retention measures: Calling for Insurance renewals, Service Products etc.

Customer handling

  • 100% responsible for resolving Customer cases (internal and escalated) within the stipulated time (explanation, letters/mails, meetings etc.)
  • Understand cause of Customer complaints and clarifications sought by Customer, precisely.
  • Acquire technical know how required for responding to Customers, from workshop technicians/CoTek's.
  • Personally, provide technical clarification to Customers, verbally and in writing. (Technical clarification is no longer responsibility of Technical team, Service HOD, CXM etc.)
  • Courtesy car management: Availability , deployment, reporting CRM 50/50 goodwill: Formation, usage and monitoring of kitty SFU: Ensure 100% achievement, internal complaint generation (as required), gap analysis, counter measure actions

CSI: -

  • Customer First initiatives in coordination with CX team
  • Responsible for analyzing the CX scores on monthly basis.
  • Identify low score areas and initiate improvements in conjunction with Head After-Sales
  • Coordinate with Pune AO team for countermeasure actions with clear responsibilities and deadline

Team handling:

  • Support SA/RM's and CRE's and work out plan for their development
  • Determine number of SA/RM's and CRE's required in workshop thruput from time to time.
  • Inculcate a spirit of Customer centricity within the organization.

Job Types: Full-time, Permanent

Pay: ₹28, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Work Location: In person

  • CRM Service

    2 weeks ago

    Swargate, Pune, Maharashtra, India Sahyadri Motors Pvt. Ltd (Swargate) Full time ₹ 3,50,000 - ₹ 5,00,000 per year

    Job Profile – CRM ServiceJob:- Representing the company and developing permanent business relations and networks. Dealing with the market in the assigned sales and service area whilst maintaining the strategic guidelines issued by the sales and service organization.Managing employees and controlling business processes in own area of responsibility....

  • CRM Service

    4 days ago

    Baner, Pune, Maharashtra, India B.U. Bhandari Motors Pvt. Ltd Full time

    **Job Profile - CRM Service** **Job Summary**: Representing the company and developing permanent business relations and networks. Dealing with the market in the assigned sales and service area whilst maintaining the strategic guidelines issued by the sales and service organization. Managing employees and controlling business processes in own area of...

  • CRM Service

    11 hours ago

    Bhosari, Pune, Maharashtra, India Sanjay Hyundai Full time

    **Responsibilities**: **CRM - Service** 1. Ensure customer delight at all level to improve CSI result. 2. Monitor Pickup & drop activity on daily basis. 3. Monitor daily calling and appointment taken, appointment turnup and individual CRE performance. 4. Monitor PSF complaint and counter measures to avoid dissatisfaction. 5. Home visit to critical...

  • Service Co-ordinator

    11 hours ago

    Swargate, Pune, Maharashtra, India Nakoda Machinery PVT LTD Full time

    **Role Overview**: The Service Coordinator is responsible for managing customer service requests, coordinating with the service team, and ensuring timely and effective resolution of issues while maintaining accurate records and reports. **Key Responsibilities**: - Schedule and assign service calls to technicians based on priority and location. - Coordinate...

  • Tm CRM

    1 week ago

    Maharashtra, India Aditya Birla Group Full time

    **Designation**:Manager **Updated**:December 26, 2024 **Location**:Maharashtra, India **Organization**:Metals **1) Job Purpose** The purpose of** TM CRM** is to assist Lead CRM in selecting, implementing, and driving the adoption of a leading CRM platform to transform our sales effectiveness and customer experience. This role will be supportive in...

  • CRM Executive

    1 week ago

    Pune Cantonment, Pune, Maharashtra, India Simplyfyd Solutions Full time ₹ 2,40,000 - ₹ 3,73,761 per year

    Position: CRM Executive (Customer Relationship Management) – Female Candidates OnlyLocation: Bavdhan, PuneJob Responsibilities:Handle customer queries and provide timely resolutions via phone, email, and in person.Maintain customer records, service requests, and follow-ups in the CRM system.Take regular follow-ups with clients regarding outstanding...

  • Ms Dynamics CRM

    1 week ago

    Pune, Maharashtra, India TransformHub Full time

    **Solutions Architect - MS Dynamics CRM** **Key Responsibilities** - CRM Application Lead will lead the delivery of our Microsoft Dynamics 365 solutions. - Be a champion/SME (Subject Matter Expert) for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology. - Possess strong understanding of...

  • CRM Executive

    2 days ago

    Bhosari, Pune, Maharashtra, India Advaita HR Solution Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Role: Manage incoming Interactive Voice Response (IVR) calls effectively, ensuring customers are directed to the right department and their queries are resolved promptly.Responsibilities:Configuring the IVR system to route calls based on customer requirements (e.g., complaints, inquiries, and service requests).Monitoring IVR logs to ensure all calls are...

  • Crm Developer

    3 weeks ago

    Pune, India Zelite Solutions Full time

    Dynamics CRM DeveloperJob Description Must have 4+ years of experience in MS Dynamics 365 CRM (on-premise / Cloud). Strong techno-functional knowledge on MS Dynamics 365 CRM Sales & Field Services with end-to-end customization. Complete process flow understanding and hands-on experience in Sales, Marketing, Case Management, and Field Service. Experience in...

  • Crm Developer

    2 weeks ago

    Pune, Maharashtra, India Zelite Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Dynamics CRM DeveloperJob DescriptionMust have 4+ years of experience in MS Dynamics 365 CRM (on-premise / Cloud).Strong techno-functional knowledge on MS Dynamics 365 CRM Sales & Field Services with end-to-end customization.Complete process flow understanding and hands-on experience in Sales, Marketing, Case Management, and Field Service.Experience in...