CRM Executive
5 days ago
Position: CRM Executive (Customer Relationship Management) – Female Candidates Only
Location: Bavdhan, Pune
Job Responsibilities:
- Handle customer queries and provide timely resolutions via phone, email, and in person.
- Maintain customer records, service requests, and follow-ups in the CRM system.
- Take regular follow-ups with clients regarding outstanding payments, service requests, complaints, delivery tracking, and provide updates to clients.
- Coordinate with customers on outstanding payments and support the accounts team in ensuring timely collections.
- Liaise between clients, service team, and sales team to ensure smooth operations for delivery, complaints, and payment follow-ups.
- Ensure high levels of customer satisfaction through proactive communication and regular follow-ups.
- Prepare and share daily/weekly reports on customer follow-ups, outstanding payment updates, and service status with management.
Requirements:
- Graduate in any discipline (B.Com, BBA, BA, etc.).
- Freshers or candidates with up to 2 years of experience in customer service, CRM, or accounts coordination may apply.
- Strong communication and interpersonal skills.
- Good at follow-ups and capable of handling outstanding payment reminders effectively.
- Proficiency in MS Office (Word, Excel, Outlook) preferred.
- Polite, professional, and customer-oriented approach.
Benefits:
- Fixed office working hours.
- Professional growth opportunities within the organization.
Job Type: Permanent
Pay: ₹20, ₹30,973.68 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
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