CRM Executive

5 days ago

Pune Cantonment Pune Maharashtra, India Simplyfyd Solutions Full time ₹ 2,40,000 - ₹ 3,73,761 per year

Position: CRM Executive (Customer Relationship Management) – Female Candidates Only

Location: Bavdhan, Pune

Job Responsibilities:

  • Handle customer queries and provide timely resolutions via phone, email, and in person.
  • Maintain customer records, service requests, and follow-ups in the CRM system.
  • Take regular follow-ups with clients regarding outstanding payments, service requests, complaints, delivery tracking, and provide updates to clients.
  • Coordinate with customers on outstanding payments and support the accounts team in ensuring timely collections.
  • Liaise between clients, service team, and sales team to ensure smooth operations for delivery, complaints, and payment follow-ups.
  • Ensure high levels of customer satisfaction through proactive communication and regular follow-ups.
  • Prepare and share daily/weekly reports on customer follow-ups, outstanding payment updates, and service status with management.

Requirements:

  • Graduate in any discipline (B.Com, BBA, BA, etc.).
  • Freshers or candidates with up to 2 years of experience in customer service, CRM, or accounts coordination may apply.
  • Strong communication and interpersonal skills.
  • Good at follow-ups and capable of handling outstanding payment reminders effectively.
  • Proficiency in MS Office (Word, Excel, Outlook) preferred.
  • Polite, professional, and customer-oriented approach.

Benefits:

  • Fixed office working hours.
  • Professional growth opportunities within the organization.

Job Type: Permanent

Pay: ₹20, ₹30,973.68 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

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