Service Level Analyst

Role : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:- Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets- Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets- Provide...

Role : Service Level AnalystExperience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targetsEnsuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targetsProvide...

Role : Service Level Analyst Experience : 8-12 years Notice Period : 15 days or less Location : All LTIM locations JD: Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets...

A Service Desk Analyst acts as the initial point of contact for technical support, handling inquiries from various channels like phone, email, and chat. They diagnose and resolve IT issues, ranging from basic troubleshooting to escalating complex problems to higher support levels. They also manage and document tickets, maintain knowledge bases, and...

Introduction:Prym Shared Services (PSS) India Private Limited, located in Hyderabad, Telangana, is looking for an IT Service Desk Analyst to be a part of their growing team. PSS belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.Job Summary:Job Title IT Service Desk AnalystLocation HyderabadCountry IndiaWork...

Job DescriptionJob RequirementsPosition OverviewThe Service Desk Analyst - Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform...

Job Requirements Position OverviewThe Service Desk Analyst – Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform operating...

Position Overview :The Service Desk Analyst Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests.The role requires strong troubleshooting skills, knowledge of cross-platform operating systems (Windows,...

Total Exp : 0-1yrRole : SD Analyst (technical support)Shifts : Rotational ( 5 days WFO )Location : Kolkata, Hyderabad, BangaloreAny graduate fresher can applyResponsibilities:As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concernsDiagnose, prioritize, troubleshoot, and...

Mandatory Skills: ITIL Service Level Mgmt .Experience: 5-8 Years .Roles and ResponsibilityManage and oversee the delivery of services to ensure high-quality standards.Develop and implement strategies to improve service level agreements (SLAs) and meet customer expectations.Collaborate with cross-functional teams to identify and resolve issues.Analyze data...