
Service Level Analyst
4 days ago
Role : Service Level Analyst
Experience : 8-12 years
Notice Period : 15 days or less
Location : All LTIM locations
JD:
- Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets
- Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
- Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables)
- Provide input for SLA changes and modifications, participate in negotiating changes to service levels
- Develop and coordinate SLA’s with internal and external customers
- Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service
- Authorize additions, revisions or retirement of services in the service catalog
- Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level management
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Service Desk Analyst
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Service Desk Analyst
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It Service Desk Analyst
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Telecom Services Senior Analyst
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Incident Response Analyst
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Senior Operations Analyst
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Business Analyst
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Analyst
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