Service Desk Analyst

1 day ago

Bengaluru, Karnataka, India Visa Inc. Full time ₹ 40,00,000 - ₹ 80,00,000 per year
Job Description

: Service Desk Analyst

We are seeking a proactive and detail-oriented Service Desk Analyst to join our team. This role will be the first level of response for service-related alarms and incidents, whether they originate from client reports or internal monitoring systems. The position requires excellent communication skills, technical troubleshooting abilities, and a commitment to ensuring quick and effective resolution of issues. This role includes participation in an on-call rotation to provide 24/7 support coverage.

This role works closely with platform engineering, operations, and customer success teams, serving as the first point of contact for service-related incidents and alarms.

What You'll Do:
  • Monitor and act upon incidents and alarms from our platform in real time.
  • Respond to incident tickets with clear and professional communication.
  • Follow service runbooks to troubleshoot problems efficiently.
  • Analyze system logs and perform queries using Grafana and other monitoring tools.
  • Escalate issues to the appropriate teams when needed, providing detailed incident reports.
  • Work proactively to identify and address potential issues before they escalate.
  • Maintain agility and responsiveness in incident handling to minimize downtime.
  • Participate in scheduled on-call rotations to ensure continuous system availability.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Locations

Job Location: Bangalore, INDIA

  • It Service Desk Analyst

    6 days ago

    Bengaluru, Karnataka, India Frontier Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Service Desk AnalystDepartment: Service DeskLocation: Bangalore Reports to: RSDMJob Type: Full-timeJob Summary:We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure...

  • IT Service Desk Analyst I

    1 week ago

    Bengaluru, Karnataka, India Arrow Components Full time US$ 80,000 - US$ 1,20,000 per year

    PositionIT Service Desk Analyst IJob DescriptionIT Service Desk Analyst IHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.What You'll Be DoingA Tier 1 Help Desk Analyst typically takes the initial...

  • IT Service Desk Analyst I

    1 week ago

    Bengaluru, Karnataka, India Arrow Electronics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position:IT Service Desk Analyst IJob Description:IT Service Desk Analyst IHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.What You'll Be DoingA Tier 1 Help Desk Analyst typically takes the initial...

  • Service Desk Analyst

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Launchio Consulting Full time

    Job Title: Service Desk AnalystLocation: Bangalore / PuneSalary Range: ₹5 LPA – ₹7 LPA (Based on Experience)About the RoleWe are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in resolving...

  • Service Desk Analyst

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Capgemini Engineering Full time

    Service Desk AnalystLocation: PAN IndiaExperience: 2–4 yearsChoosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient...

  • Service Desk Analyst

    2 days ago

    Bengaluru, Karnataka, India Visa Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Service Desk Analyst

    3 days ago

    Bengaluru, Karnataka, India Visa Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Senior IT Service Desk Analyst

    1 week ago

    Bengaluru, Karnataka, India ASAPP Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity,...

  • Service Desk Analyst

    22 hours ago

    Bengaluru, Karnataka, India Pismo Full time ₹ 24,00,000 - ₹ 48,00,000 per year

    Company DescriptionFounded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.Leveraging Visa's...

  • Lead, Service Desk

    1 week ago

    Bengaluru, Karnataka, India Zones Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionRole: Service Desk Team LeadPosition OverviewThe Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is...