Service Level Analyst

3 weeks ago


Bengaluru, India LTIMindtree Full time

Role : Service Level Analyst

Experience : 8-12 years

Notice Period : 15 days or less

Location : All LTIM locations


JD:

  • Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets
  • Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets
  • Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables)
  • Provide input for SLA changes and modifications, participate in negotiating changes to service levels
  • Develop and coordinate SLA’s with internal and external customers
  • Collect subjective customer satisfaction feedback to determine if SLAs accurately measure service
  • Authorize additions, revisions or retirement of services in the service catalog
  • Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for service level management

  • Service Level Analyst

    3 weeks ago


    Bengaluru, India LTIMindtree Full time

    Role : Service Level Analyst Experience : 8-12 yearsNotice Period : 15 days or lessLocation : All LTIM locationsJD:Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targetsEnsuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targetsProvide...

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    3 weeks ago


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