Voip Engineer

3 days ago

Pune, Maharashtra, India NTek Software Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Position : VOIP Engineer

Experience : 2 years

Location : Pune

Job type : 2 years bond is compulsory

Client : FLIGHTCASE IT SERVICES

CTC : As per market standards

First round of interview will be in office (face to face), and final round will be virtual (teams call with video recording), or vice versa. One round of interview in office is mandatory.

JD for Voice NOC & Technical Assistance Center (VOIP-Telecom)

  • ThisrolerequiresexpertiseintechnologieslikeCiscoUnifiedCommunicationsManager(CUCM),SIP/SS7protocols,telecomequipment(likeSBCsandNGN),andhandlingescalationsforcomplexissuesrelatedtoVoIPservices,toll-freenumbers,andvariouscarrier/vendorissues.
  • Provide end-to-end support for telecom services, from ticket creation to issue resolution.
  • Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution.
  • Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues.
  • Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment.
  • Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay, andAcme/Oracle SBCs, Cisco ONS, and other telecom equipment.
  • Work closely with vendors and carriers on T1/T3 TDM circuits, conducting head-to-headtesting on transport layers.
  • Investigate and resolve fraud-related issues and conduct fraud analysis as necessary.
  • Provide escalation support for other teams by analysing SIP/SS7 traces, CDRs, and raw switch traces to resolve complex call issues.
  • Regularly update customers on the status of tickets, ensuring timely resolution and maintaining agreed SLAs.
  • Conduct regular follow-ups with vendors and ensure that any network-related issues are addressed promptly.
  • Troubleshoot and resolve issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features.
  • Assist with troubleshooting Toll-Free and Calling Card issues, providing resolutions based on network architecture.
  • Maintain a proactive approach to network monitoring and ensure that all service disruptions are minimized.
  • Should be ready for 24/7 work environment.

Other Criteria
:

  • Excellent oral & written communication skills.

  • Ability to learn and adapt to multiple internal applications & tools.

  • Strong analytical and independent problem-solving skills.

  • Able to clearly communicate network issues and the status of efforts to resolve problems.

  • Network Operations Center Engineer

    3 weeks ago

    Pune, Maharashtra, India VLaunchU Full time

    Job Title: NOC Engineer / VoIP Engineer Location: Pune, Maharashtra Job Type: Full-Time | Fresher & Experienced Job Description We are seeking motivated NOC Engineers / VoIP Engineers to join our growing team. The role involves monitoring, troubleshooting, and ensuring seamless operations of IT and communication systems. Candidates should be enthusiastic...

  • Network Operations Center Engineer

    3 weeks ago

    Pune, Maharashtra, India VLaunchU Full time

    Job Title: NOC Engineer / VoIP EngineerLocation: Pune, MaharashtraJob Type: Full-Time | Fresher & ExperiencedJob DescriptionWe are seeking motivated NOC Engineers / VoIP Engineers to join our growing team. The role involves monitoring, troubleshooting, and ensuring seamless operations of IT and communication systems. Candidates should be enthusiastic about...

  • Network Operations Center Engineer 3 Days Left

    4 weeks ago

    Pune, Maharashtra, India VLaunchU Full time

    Job Title: NOC Engineer / VoIP EngineerLocation: Pune, MaharashtraJob Type: Full-Time | Fresher & ExperiencedJob DescriptionWe are seeking motivated NOC Engineers / VoIP Engineers to join our growing team. The role involves monitoring, troubleshooting, and ensuring seamless operations of IT and communication systems. Candidates should be enthusiastic about...

  • Technical Assistance Center Engineer

    2 weeks ago

    Pune, Maharashtra, India VLaunchU Full time

    About the job : Voice NOC & Technical Assistance Center (VoIP-Telecom)Location : Pune (On-site, 24/7 Rotational)Experience : 2 5 the Role : We are looking for motivated professionals to join our Voice NOC & Technical Assistance Center (TAC) team.This role involves supporting and managing voice/telecom networks, troubleshooting VoIP services, and working...

  • Software Engineer

    1 week ago

    Pune, Maharashtra, India SKaaS- Skills as a Service Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position / Designation : Software Engineer- Node JS & React JSQualification Bachelor's degree in computer science or EquivalentYears of Experience : 5 to 8 YearContract - 1 YearLocation : Pune Baner onsiteIndustry Background : ITJoining Date : ImmediateCritical: , , TypeScript; experience with Redis and event-driven architectures using Kafka, Redis,...

  • Voice Engineer

    3 days ago

    Pune, Maharashtra, India GTT Communications Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    JOB Designation: Tier 2 Voice engineer/ Network TechnicianShift timeTwo day's day shift 8 AM to 8 PM Two day's Night shift 8 PM to 8 AM Followed by Four days leave (Shift hours -12 hours)Skills: SIP protocol, VOIP, Broadsoft, Hosted service, Linux/UnixExcellent understanding of ISUP, Q.931 signalling protocols and call flows.Deep knowledge of SIP and H.323...

  • Senior Services Engineer

    2 weeks ago

    Pune, Maharashtra, India Incontact Full time

    Job DescriptionHow will you make an impact- Position reports on a day-to-day basis to MOS Manager.- Knowledge of NICE solutions - Engage/NTR- Work directly with clients System Engineers to support the NICE infrastructure across the customer s organization globally.- Create record of the case and performing remediation in accordance to the severity of the...

  • Senior Software Development Manager

    2 weeks ago

    Pune, Maharashtra, India beBeeSoftwareDevelopment Full time ₹ 15,00,000 - ₹ 28,00,000

    We are looking for a leader to guide our software development team. As a Technical Lead, you will be responsible for overseeing the design, development, and implementation of our software solutions.The ideal candidate should have extensive experience in Java, VOIP technologies (SIP, H323, H248, RTP), SNMP, Linux, IBM WAS/Liberty, Jenkins, Bamboo, and...

  • Senior Specialist Professional Services Engineer

    5 days ago

    Pune, Maharashtra, India NICE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about? The Managed Operational Services...

  • Customer Support Engineer Level 1

    3 weeks ago

    Pune, Maharashtra, India Enghouse Systems Full time

    Are you a customer-oriented analytical problem solver who thrives on technical challenges If so this could be the perfect next step in your career About Us Enghouse Networks is a leading company in the telecom industry renowned for delivering innovative solutions to clients worldwide We are currently expanding our Customer Service team and are looking...