Operations Manager

2 weeks ago

Cochin, Kerala, India LEVEZA FOODS PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 3,60,000 per year

About Tenderchops:

Tenderchops is a leading fresh meat and seafood retail chain, committed to delivering premium quality, hygienically processed, and responsibly sourced products. With a growing network of outlets and a strong online presence, we are redefining how customers experience fresh food retail in India.

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Role Overview:

The Operations role at Tenderchops is responsible for ensuring smooth day-to-day functioning of stores, maintaining product quality, driving sales performance, optimizing manpower, and ensuring adherence to company standards in customer service, hygiene, and compliance.

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Key Responsibilities:

  • Oversee daily operations across Tenderchops outlets in the assigned region.

  • Ensure consistent implementation of company SOPs in production, display, hygiene, and customer service.

  • Monitor inventory, wastage, and stock movement; coordinate with procurement and logistics teams for timely replenishment.

  • Track sales performance and implement local store marketing initiatives to meet revenue targets.

  • Conduct regular audits on store operations, product quality, and staff performance.

  • Train and motivate store teams to deliver excellent customer experiences.

  • Handle operational issues, customer escalations, and ensure resolution within timelines.

  • Support in new store openings — from setup to launch.

  • Coordinate with central functions (HR, Marketing, Finance, Supply Chain) to ensure smooth execution of policies and campaigns.

  • Prepare and present periodic operational performance reports.

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Key Skills & Competencies:

  • Strong leadership and team management skills.

  • Excellent coordination and multitasking ability.

  • Knowledge of fresh food retail operations (meat/seafood preferred).

  • Analytical mindset with problem-solving orientation.

  • Customer-centric approach and ability to handle field challenges.

  • Proficiency in MS Excel, reporting tools, and communication.

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Qualifications & Experience:

  • Graduate / Postgraduate in Business Administration, Hotel Management, or related field.

  • 3–8 years of experience in retail operations / food retail / QSR / FMCG.

  • Experience managing multi-store operations preferred.

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Work Type:

Full-time | Field & Store Operations | 6-day work week

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Work Location: In person

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