Customer Success Manager – French Language Expertise

1 week ago

Noida, Uttar Pradesh, India SimplifyVMS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Please note:

This is an onsite role all 5 days a week in our Noida office.

This role requires the resource to work in European (France) time shift.

About SimplifyVMS

SimplifyVMS is a leading
VMS platform
, providing
cutting-edge Vendor Management System (VMS) solutions
that empower organizations to manage their
contingent workforce, direct sourcing, and total talent strategies
. We leverage
AI, automation, and advanced workforce analytics
to deliver
seamless, data-driven workforce solutions
for global enterprises.

We are looking for a
Global Head of Marketing & Demand Generation
to drive our
brand positioning, growth strategy, and customer acquisition
in the competitive
HR Tech SaaS market
. This is a
high-impact leadership role
responsible for building and executing a
global marketing strategy
that accelerates pipeline generation, enhances brand visibility, and positions SimplifyVMS as a market leader in
contingent workforce management and talent technology
.

Job Overview

We are seeking a
Customer Success Manager
with
French language expertise
to support our growing global customer base. This role is pivotal in ensuring client satisfaction, product adoption, and continued success through training, support, and strategic guidance.

Key Responsibilities

Customer Success & Account Management

  • Act as the primary point of contact for
    French-speaking
    customers, ensuring high levels of satisfaction and engagement.
  • Develop and maintain strong relationships with clients, understanding their business needs and aligning them with SimplifyVMS solutions.
  • Proactively identify opportunities for product enhancements based on customer feedback.

Solutions & Implementation Support

  • Provide
    functional expertise
    on the SimplifyVMS platform, guiding customers through onboarding, configuration, and best practices.
  • Assist in troubleshooting system issues and liaise with technical teams to resolve client concerns.
  • Work closely with internal teams (Product, Sales, and Development) to ensure seamless solution delivery and continuous improvement.

Training & Enablement

  • Design and conduct
    training sessions
    (live and virtual) for clients, partners, and internal teams.
  • Develop training materials, including user guides, video tutorials, and FAQs, in
    French and English
    .
  • Facilitate knowledge-sharing sessions to enhance client self-sufficiency with the platform.

Qualifications & Skills

  • Fluency in French and English
    (both written and spoken) is required.
  • 5+ years
    of experience in
    Customer Success, Training, Solutions Consulting, or Technical Support
    , preferably in a HR Tech SaaS or VMS environment.
  • Strong understanding of
    workforce management, vendor management systems, or HR technology
    is a plus.
  • Excellent
    communication, presentation, and problem-solving skills
    .
  • Ability to manage multiple client accounts and prioritize tasks effectively.
  • Experience using
    CRM tools, ticketing systems, or customer support platforms
    is preferred.

Why Join Us?

  • Work with a
    global team
    in a fast-growing technology company.
  • Opportunity to
    shape customer success strategies
    and make a real impact.
  • Competitive salary, benefits, and career growth opportunities
    .

If you are passionate about customer success and have a knack for training and problem-solving, we'd love to hear from you

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