lead - delivery

5 days ago

Chennai, Tamil Nadu, India OMH HealthEdge Holdings Full time ₹ 12,00,000 - ₹ 24,00,000 per year
  • Omega Healthcare Management Services Private Limited
    TAMIL NADU

Posted On

03 Oct 2025

End Date

17 Oct 2025

Required Experience

5 - 8 Years

Basic Section

No. Of Openings

1

Grade

2A

Designation

Lead - Delivery

Closing Date

17 Oct 2025

Organisational

Country

IN

State

TAMIL NADU

City

CHENNAI

Location

Chennai-I

Skills

Skill

VENDOR MANAGEMENT

PROJECT MANAGEMENT

IT SERVICE MANAGEMENT

SOLUTION ARCHITECTURE

CRM

ITIL

OUTSOURCING

GLOBAL DELIVERY

IT STRATEGY

SDLC

Education Qualification

No data available

CERTIFICATION

No data available

Job Description

Responsibility Areas

Role Description Overview:

Mentor a group of employees to achieve assigned productivity and quality targets by motivating employees; work with cross functional teams effectively.

Responsibility Areas:

  • Monitor, identify and resolve performance/ behavior/ attendance issues using prescribed performance management techniques.
  • Monitor and take action on personnel and disciplinary issues.
  • Conduct performance appraisals annually along with Ops Manager
  • Review reports on a daily basis and provide constructive feedback.
  • Provide subject matter expertise to Quality Control Analysts in the team
  • Ensure training needs of subordinates are met
  • Adjust to the needs of meeting service level agreements under supervision of Operations Manager.
  • Successfully complete all client related training and keep record of the same.
  • Resolve escalated customer issues and CAPA to be taken
  • Hold team briefings on a daily basis with the team.
  • Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
  • Act as single point contact for the assigned team members for all their job related needs and create a harmonious work environment
  • Escalate performance related issues with respect to assigned team members to Operations managers on a timely manner (PIP)
  • Performs any other duty assigned by respective Operations Manager
  • Act as authorized person for sanctioning team members leave through ERP
  • Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable compliance requirements.
  • Employee separations to be handled in-line with company policies
  • Strict adherence to the company policies and procedures.

Desired Profile

  • Excellent Interpersonal, Communication, Team Management Skills
  • Min of 4.5 Yrs of Professional and Relevant Experience & 2 Yrs of People Management Experience.
  • Proven multi stakeholder management experience
  • Strong Project Management experience
  • Comfort in working in a changing and high growth environment.
  • Comfort in working in a changing and high growth environment
  • Client management / Relationship management.
  • Coaching / Mentoring – Expertise
  • Coordination and communication between the support and business functions.
  • Motivates employees to achieve peak productivity and performance.
  • Create a participative work environment and thereby facilitate employee satisfaction

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