Lender Partnerships Manager

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we're diversity champions
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

As a Partnerships Manager in the Lending domain, you will be a critical member of the Partnerships team, responsible for fostering and managing lender relationships to drive Tide's credit services growth. This role involves end-to-end oversight of partnership processes, from onboarding new lenders to ensuring seamless operations across lead management, approvals, disbursements, and post-sanction follow-ups. You will collaborate cross-functionally to achieve business objectives, maintain high-quality data practices, and generate actionable insights from large datasets.

As a Partnerships Manager, you will be:

• Onboarding new lending partners to support demand from diverse segments.

• Nurturing and maintaining strong relationships with lender partners, including Banks, NBFCs, and Lending Marketplaces.

• Driving business volumes through each lending partner and monitoring monthly revenue MIS.

• Ensuring adherence to agreed-upon timelines for approvals and disbursements.

• Managing the entire lifecycle of lead assignment, approval, disbursal, and post-sanction processes with each lending partner.

• Working closely with telemarketing sales executives to monitor lead quality, conversion rates, and process efficiency.

• Liaising with internal teams to align on product launches and fulfill lender requirements.

• Identifying opportunities to streamline data, reporting, and analysis processes.

• Procuring and sorting high-quality data from various sources.

• Handling large datasets and preparing detailed reports to derive actionable business insights.

As a Partnerships Manager, you'll be accountable for establishing relationships with new partners in the SME space and collaborating with other teams internally to ensure that partner referrals are signed up to Tide as quickly and smoothly as possible. You will work in the partnerships team to identify new ways to serve our partners by sending out regular communications to increase member acquisition. It will also be important for you to help expand our Partnerships footprint by working closely with the Tide personal contact marketing team to identify and plan events and exhibitions to enhance brand awareness.

What makes you a great fit:

• 8+ years of experience in partnerships and account management in the SME lending space.

• Proven track record of managing lender relationships in Fintech or digital banking.

• Hands-on experience working with data analysis, reporting tools, and process optimization.

• Detail-oriented, highly organized, and capable of managing multiple projects simultaneously.

• Strong commercial acumen with a focus on revenue generation and value delivery.

• Excellent communication skills, capable of simplifying complex information.

• Self-motivated, proactive, and autonomous with a strong problem-solving mindset.

• Collaborative team player with a willingness to adapt to feedback and drive continuous improvement.

• Graduate or postgraduate degree with excellent written and spoken English and Hindi language skills.

• Familiarity with market research methodologies and insights generation.

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves
• Stock Options

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official  email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

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