Customer Relationship Management Executive

3 days ago

Secunderabad, Telangana, India Rolliflex Cables Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Join Our Team as a Customer Relationship Management Executive

We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service. If you have a passion for client engagement and are eager to grow with an innovative company, this opportunity is for you

What You'll Do:

  • Build & Maintain Relationships:
    Cultivate long-term client relationships to drive loyalty and satisfaction.

  • Customer Inquiries & Issue Resolution:
    Respond promptly to customer inquiries and resolve issues with a customer-first mindset.

  • Professional Communication:
    Maintain polite, professional communication, ensuring every conversation leaves a positive impact.

  • Collaborate with Sales Team:
    Work closely with the sales team to ensure customer needs are fully met.

  • Product & Service Updates:
    Provide regular updates to clients on new products and services.

  • Analyze Feedback:
    Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.

  • Track Customer Trends:
    Monitor customer data and trends to continuously enhance service.

  • Problem-Solving:
    Use interpersonal and problem-solving skills to improve customer experiences.

What We're Looking For:

  • Languages:
    Fluent in Hindi and English with strong communication skills.

  • Technical Skills:
    Proficient in MS Office (Word, Excel) and Google Sheets.

  • Experience:
    At least 2 years of experience in customer relationship management.

  • Gender Preference:
    Female candidates preferred (diversity-driven team).

Why Join Us?

  • Valued Contributions:
    Be part of a dynamic team where your skills will be appreciated.

  • Growth Opportunities:
    Enjoy professional growth with opportunities for advancement.

  • Innovative Work Environment:
    Work in a collaborative and innovative environment.

Tasks

  • Build & Maintain Relationships:
    Cultivate long-term client relationships to drive loyalty and satisfaction.

  • Customer Inquiries & Issue Resolution:
    Respond promptly to customer inquiries and resolve issues with a customer-first mindset.

  • Professional Communication:
    Maintain polite, professional communication, ensuring every conversation leaves a positive impact.

  • Collaborate with Sales Team:
    Work closely with the sales team to ensure customer needs are fully met.

  • Product & Service Updates:
    Provide regular updates to clients on new products and services.

  • Analyze Feedback:
    Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.

  • Track Customer Trends:
    Monitor customer data and trends to continuously enhance service.

  • Problem-Solving:
    Use interpersonal and problem-solving skills to improve customer experiences.

Requirements

  • Languages:
    Fluent in Hindi and English with strong communication skills.

  • Technical Skills:
    Proficient in MS Office (Word, Excel) and Google Sheets.

  • Experience:
    At least 2 years of experience in customer relationship management.

  • Gender Preference:
    Female candidates preferred (diversity-driven team).

4th April 20205

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