ServiceNow CSM Business Analyst

Posting Description:

Job Title- ServiceNow Business Analyst

Position type- Full Time

Work Location- Noida/Gurugram/Bangalore

Working style- Hybrid

Cab Facility- Yes

Shift Time -12:30PM- 9:30PM

People Manager role: No

Required education and certifications critical for the role- Any Graduate or Post-Graduate (full time)

Required years of experience – 9+ year of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

GENERAL DESCRIPTION OF ROLE:

ServiceNow Business Analyst is responsible to perform software configuration and support including, but not limited to platform administration & providing support on incidents. Adapts existing methods and procedures to create possible solutions to complex requirements. Uses considerable judgment to determine solution on complex problems.

JOB RESPONSIBILITIES

• Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)
• Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate
• Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables – process flows, test cases, etc. to meet development and stakeholder needs
• Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.
• Administer ServiceNow Platform and perform configurations to maintain and enhance deployed solutions on the system.
• The resource maintains the stability and usability of the platform across production and non-production environments.
• Perform application maintenance to include performance monitoring and error identification and remediation.
• Collaborate and contribute in architecture discussions to improve sustainability and health of the platform.
• Perform development configurations for new enhancements
• Manage support for incidents and perform code migration using update sets/app repository
• Lead upgrade planning and execution including cloning and patching exercises.
• Manage instance security: user/group access, administration, access control lists. etc.
• Provide configuration assistance to developers and stakeholders
• SN Certifications required.

SKILLS/COMPETENCIES REQUIRED

• 9+ experience in ServiceNow support
• Experience on improving health of the platform referring to health scan of instance.
• Extensive experience working with clients and users.
• Good interpersonal skills and ability to work with diverse and remote teams.

Education:

• Bachelor's degree or above.
• Certified System Administrator is mandatory
• Certification on ServiceNow modules will be preferred

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

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