Lead I

5 - 7 Years

2 Openings

Chennai, Kochi, Trivandrum

Role Proficiency:

Under guidance from Managers support end-to-end client Product Implementations. Lead the team owing the quality and timeliness of their work.

Outcomes:

• Lead the execution of Product Implementation plans to ensure on time on budget efficient and high-quality delivery

• Lead the team of implementation Engineers; guiding them on the implementation processes

• Ensure that every implementation follows the implementation process with associated risks and dependencies

• Use implementation experience to actively build and refine tools and resources to support product implementations

• Create effort estimation and ETA for deliverables ensuring adherence to timelines/SLAs wherever applicable

• Build strong feedback loops and serve as the voice of the customer to internal partners advising improvements to product and delivery approaches

• Manage setting up demos for clients as required

• Partner with Lead II as required to substantiate any project escalations for quick and effective resolutions

• Influence and improve customer satisfaction

• Set OKRs for self/team and provide feedback of goals to team members

• Escalate issues to the Lead II as required for resolution or escalation

• Act as a strong communication bridge between all departments and the client to execute and deliver successful implementations

Measures of Outcomes:

• Successful planning and implementation of product per client requirements

• Client satisfaction score

• Number of client grievances resolved within the timeframe

• Personal achievement of quarterly/yearly objectives (OKR Assignments)

• Product and implemented features that get used by the users

• Adherence to timelines for project delivery

• Compliance to design coding standards and guidelines

Outputs Expected:

Product delivery:

• Responsible for the organisation and delivery of systems implementation

• Provide technology leadership to the team to ensure the product gets implemented based on defined specs and guidelines

• Work with all stakeholders to achieve client requirements Sync with team members
  
  providing support and guidance for the implementation

• Provide handholding support for the implementation team

Skill Examples:

• Ability to create and articulate impactful technical presentations featuring product implementation aspects.

• Reliable with good time management skills

• Strong analytical and problem-solving abilities

• Exposure to product deployment with exceptional resolution skills.

• Ability to maintain high motivation levels and positive dynamics within the team.

Knowledge Examples:

• Knowledge in application development and deployment lifecycle preferably Agile

• DevOps skills and knowledge about CI/CD tools

• Strong knowledge in the implementation process with the ability to make quick decisions on technical implementations related challenges
• Domain / Industry Knowledge: A working knowledge of standard business processes within the relevant industry and customer business domain
• Technology Trends Knowledge: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies
• Knowledge in various product implementation methodologies
• Experience in client facing consulting or operations role
• Proven experience in leading product implementations
• Tactful relationship-building skills demonstrated to influence both internal and external parties to accelerate progress towards organisation goals.
• Creative and innovative approach towards solution development
• Experience with Quality Automation processes and tools
• Understanding of containerization and deployments
• Knowledge in Cloud providers (AWS Azure Google etc.) and their tool sets
• Comprehension of Config/Build/Deploy processes and tools
• Ability to work cross-functionally and prioritize work in a fast-paced environment

Additional Comments:

Configuration Lead We are looking for a Configuration Lead with excellent Healthcare domain knowledge. Excellent written and verbal communication skills.
• Excellent knowledge on Healthcare domain
• Good communication skills
• Experience of working in agile development environment
• Experience background in HealthRules Payor (Or any platform based Healthcare product) will be preferred
• Assist in planning and running configuration agile sprints with the team
• Design and configure Core Admin systems for processing Claims and Clinical Operations
• Conduct reviews to ensure compliance to Configuration best practices and Coding standards
• Provide guidance to the Configuration team
• Supervises the work of Configuration Analysts in the project
• Schedule and track Configuration activities in the project
• Provides status updates to the Project Manager and identify & report issues and risks
• Help the onshore team in preparing the contents for Sprint demo
• Responsible for promotion of configuration through all environments with the help of Team members
• Maintenance of the configuration gold environment and ensuring timely backups
• Handle cross functional coordination with Integration, Conversion and Testing teams representing Configuration activities
• Attend daily stand-up meetings and provide status of the work to the supervisors Participate in Program Office all hands meetings to represent Configuration track

Configuration,Healthcare,Payors,Product Implementation

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.