Training and Quality Analyst

Hiring: Quality Analyst / Quality Coach Call Monitoring & TrainingLocation: ITM Group of Institutions, Nerul, Navi MumbaiRole Overview: Were looking for a Quality Analyst to monitor and evaluate counselors' calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive...

Job Description The Quality & Training leader is required to play a pivotal role in execution of processes laid down in training and Quality departments of the business unit and providing direction front line personnel of the department & partners. This role requires the person to play a lead executor role, overseeing and implementing strategies that will...

Job Title: Quality Analyst – Call, Email & Chat Monitoring(Travel & Tourism)Job Summary:We are looking for a detail-oriented Quality Analyst to monitor and evaluate customer interactions across calls, emails, and chats. The role involves identifying areas for improvement, ensuring compliance with company standards, and driving service excellence.Key...

Are you curious, excited by experimentation and always looking for a better way of doing things?Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?Do you want to have the opportunity to high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic...

We're hiring a Quality Analyst to manage call audits, ensure feedback closures, drive process improvements, and lead quality training. BPO QA experience, strong analytical skills, MS Office proficiency, and Six Sigma knowledge preferred.

Position: Training & Quality Assurance (TQA) ManagerLocation: MumbaiCompany: Orex Coliving Spaces Pvt. Ltd. (Union Living)CTC: Up to ₹6 LPAIndustry Preference: Candidates from Co-living, Hospitality, Facility Management, or Managed Accommodation backgroundsAbout the RoleUnion Living is looking for a detail-oriented and process-driven Training & Quality...

About the Role :We are looking for a meticulous Quality Assurance Analyst with a strong understanding of CASA (Current Account Savings Account), Term Deposits (TD), and API Testing. The ideal candidate will have hands-on experience with Postman for API validation and a solid grasp of banking processes including account opening, modification, and closure....

We are actively hiring for #Quality Analyst!!!Note: **Candidates only from BPO sector with international Banking experience please apply for the below position**.Location- #Malad, MumbaiShift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).#Immediate joiners preferredSkills Required-- Conduct #qualityaudits,...

We are actively hiring for #Quality Analyst!!!Note: **Candidates only from BPO sector with international Banking experience please apply for the below position**.Location- #Malad, MumbaiShift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).#Immediate joiners preferredSkills Required-- Conduct #qualityaudits,...

The Quality and Training manager will play a critical role in ensuring our sales team delivers an exceptional customer experience. This individual will be responsible for monitoring and evaluating agent performance through call and ticket audits, as well as designing and delivering engaging training programs for new hires and existing staff. The ideal...