Incident manager

1 week ago

Bengaluru, Karnataka, India Ericsson-Worldwide Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Join our Team

About this opportunity:

Incident Manager is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager handles the high severity outages aggressively and ensures that the restoration is done within the Service level agreement with the customer

What you will do:

  • Manage Incidents 24X7 and ensure minimal disruption to the service.This role requires for handling the NW performance & availability and Dead Sites number along with end customers, responsible to handle the governance with End Customer This position requires expert skill in managing the end customer, including the critical skills of Dispatch/Estates and Incident management. Set up the WAR Room every time when the it is required and be the SPOC for Ericsson operations teamSet up and drive the Technical & Management Bridge.
  • Do verify the messages to ensure completeness & correctness of the information being sent to the customer.
  • Managing the Key Network performance related incidents
  • Handling the End customers and work
  • The handling of the high customer complaint incident will be the key interfacing with Customers
  • This role will give great opportunity to handle the Customers and escalations handling. This will also work in managing the SLA's and KPI'

The skills you bring:

  • Have more than 5 years trouble shooting experience in a Telecom domain.
  • Have engineering degree or equivalent.
  • Having experience in end to end Incident handling process and making sure availability is always green.
  • Remain open minded when approaching problems, considering all inputs and available alternatives before making decisions.
  • Have ability to remain calm and focused under extremely stressful situations.
  • This role will be responsible for handling the customer focused Incidents and will have direct governance with MBNL/EE/3UK to solve these issues.
  • Technical Skill for Mobile Communications along with Dispatch and Incident management full knowledge, along with ITIL expertise

Key Qualification:

  • Qualifications: Degree in Electronics and Communication Engineering
  • Experience- 5-10 Years

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Req ID: 772090

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