Head of Quality

Who are Inchcape?

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Job Purpose:

To plan, own, and drive continuous quality across product development teams. Establish required automation frameworks, coach and mentor quality engineers in standardizing testing practice,s and providing quality assurance

Duties and Responsibilities:

• Review and understand end-to-end business requirements, Systems/Applications design, and Integrations to establish a forward-looking continuous quality framework that supports product development at ISS.
• Establish a unified testing strategy to incorporate a range of program workstreams, coordinating the delivery of a coherent approach to testing, and communicating/coordinating this with cross-business stakeholders.
• Establish a quality assurance framework to promote automation testing and enhance engineering efficiency by addressing issues at the source and arresting their propagation to the next stage in the product development lifecycle.
• Evaluate and establish software quality engineering standards and recommend best-in-class tools and frameworks.
• Develop the test automation framework, harnesses, and code libraries so that the team can utilize and improve them across many projects.
• Take charge of test infrastructure, including environments and software, and collaborate with teams like DevOps and Support on CI/CD.
• Provide direction and technical expertise in establishing quality consciousness early on in the product development cycle
• Must provide technical training to teams when required and serve as a technical mentor to Quality Engineers
• Must ensure teams follow the correct procedures, policies, and documentation requirements across the product development life cycle
• Guide product teams through the development, testing, and implementation stages and review the completed work effectively, and be the approving authority for production releases
• Ensure continuous quality engineering efficiencies with a growth mindset and a steady improvement in associated metrics
• Focus on capability building in Quality Engineering technologies and build in class Quality Engineering team with continuous upskilling and cross-skilling
• Able to make quick decisions and solve technical problems to provide an efficient environment for solution delivery

Knowledge

• Any Professional degree in computer science
• Extensive Technical skills covering Products, Technologies, and Competitive knowledge.
• It's not sufficient to be a specialist in any one area or technology and requires a wide and deep understanding of a gamut of technologies and tools
• Knowledge of current industry-wide Quality & Test processes and practices, Tools, and techniques
• Test maturity models to ensure Quality of deliverables across all parameters, both functional and non-functional, including performance, security, usability, etc.
• Modern testing practices promote continuous testing with shift shift-left approach.
• Test Driven Development methodology
• Agile product management tools: Jira, Confluence
• DevOps tools: Bitbucket/GitHub, Sonar Cube, Team City, Selenium
• Knowledge of maritime, Finance, Supply chain and logistics (desirable)

Skills

• Dynamic leadership of a Quality Engineering function
• Test Automation, Test Driven Development methodology, Shift Left testing principles
• Selenium, C#, Jest, Xunit, Sonar Cloud, Resharper, Test Rail, etc..
• Effective verbal & written communication skills in English
• Excellent analytical, problem-solving solving and troubleshooting skills
• Strong collaborative and partner approach
• Quality engineering skills with high-tech resilience
• Agile development methodologies
• DevOps mindset, continuous testing, and Live site first approach

Experience

• 12+ years of Quality Engineering experience in a product development environment using both manual and automation testing, covering functional and non-functional requirements
• 5+ years of leadership experience in handling a team of 10+ Quality Engineers
• Certified Software Quality Engineer with an excellent understanding of TMMi
• Experience in handling continuous quality in a complete DevOps setup, leveraging CI/CD