AVP- Quality Head- Telesales

7 days ago

Chennai, Tamil Nadu, India Quest Business Solution Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are looking for a
Quality Head/ Chief Manager

with a proven track record in the BPO industry, specifically in
telesales and online sales.

The ideal candidate will have a
minimum of 10 years of quality exposure in the BPO space and at least 6-7 years of experience managing or heading a quality function.

This role is critical in ensuring that our sales processes are efficient, effective, and consistently meet the highest quality standards.

Key Responsibilities:

  • Lead and manage the quality function for our telesales and online sales units.

  • Develop and implement comprehensive quality assurance policies and procedures.

  • Monitor and evaluate the performance of telesales and online sales teams to ensure adherence to quality standards.

  • Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.

  • Collaborate with operations and training teams to design and deliver effective training programs that enhance quality and performance.

  • Analyze quality metrics and generate reports for senior management, providing insights and recommendations for continuous improvement.

  • Stay updated with industry best practices and incorporate them into the quality management framework.

  • Foster a culture of quality and continuous improvement within the organization.

Qualifications

:

  • 16+ years of overall experience with a
    minimum 10 years of quality exposure in the BPO industry,

specifically in telesales and online sales.

  • At least 6-7 years of experience managing or heading a quality function.

  • Strong understanding of quality assurance methodologies and tools.

  • Strong analytical and presentation abilities; experience using tools such as
    Power BI, Tableau, or Excel dashboards.

-

Flexibility to
travel up to twice a week

for reviews, audits, and partner visits.

  • Proven ability to lead and motivate a team to achieve high performance.

  • Strong communication and interpersonal skills.

  • Ability to work collaboratively with cross-functional teams.

  • Bachelor's degree in a related field; advanced degree or quality certification is a plus.

Preferred Skills:

  • Experience with quality management systems and standards such as Six Sigma, ISO, or COPC.

  • Familiarity with CRM systems and telesales/online sales platforms.

  • Proficiency in data analysis and quality reporting tools.

  • Quality Head

    7 days ago

    Chennai, Tamil Nadu, India Ananth Info Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Greetings from AIS Business Corp Pvt LTDDesignation: Quality HeadIndustry: Manufacturing (Stamping)Exp : 15+ YearsLocation : Sriperambudur,VallamFor more details Contact : Mahalakshmi HRJob Type: Full-timeWork Location: In person

  • Telesales Executive

    2 days ago

    Chennai, Tamil Nadu, India f2188645-fea2-44b3-be48-5d8b4e6ef17e Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionArima Constructions is a fast-growing real estate and infrastructure development company with a rich history dating back to the 1960s. The company has successfully completed over 1.5 million square feet of residential and commercial projects, including high-profile developments such as Cyprus Oaks, Wakefield, Sunnyside, and Legend in...

  • AVP Data Analyst

    2 hours ago

    Chennai, Tamil Nadu, India Barclays Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join us as an "AVP Data Analyst" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.To be successful as an "AVP Data Analyst", you should have experience with:Data and Record...

  • Presales / Telesales

    2 weeks ago

    Chennai, Tamil Nadu, India Urbanrise Construction Full time ₹ 2,40,000 - ₹ 5,40,000 per year

    Greetings from UrbanriseWe are hiring Presales / Telesales - Executive to Assistant ManagerCompany: UrbanriseLocation: ChennaiExperience: yearsEducation: Any QualificationAbout UrbanriseUrbanrise is South India's largest real estate developer, recognized for its pathbreaking and quality residential projects across South India. Backed by the renowned Alliance...

  • Supplier Quality Head

    1 week ago

    Chennai, Tamil Nadu, India 53acf416-b07f-4c73-9f36-95c130174df8 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About UsSarang Autoparts Pvt. Ltd. is a fast-growing precision component manufacturer specializing in transmission parts such as pins, bushes, and splined components for leading tractor OEMs (TAFE, SAME DEUTZ, VST) and construction equipment manufacturers (Doosan Bobcat, Bull Machines, XCMG).We focus on quality, cost, and delivery excellence and are...

  • Quality Analyst, AVP

    2 weeks ago

    Chennai, Tamil Nadu, India Natwest Group Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, this could be the role for you, as you'll make sure that only well designed and built work packages get through quality testingYou'll make sure decisions made are based on robust data, return on investment and value measures that demonstrate thoughtful and intelligent cost managementJoining us in...

  • Quality Analyst, AVP

    2 weeks ago

    Chennai, Tamil Nadu, India Natwest Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, this could be the role for you, as you'll make sure that only well designed and built work packages get through quality testingYou'll make sure decisions made are based on robust data, return on investment and value measures that demonstrate thoughtful and intelligent cost managementJoining us in...

  • Quality Analyst, AVP

    2 weeks ago

    Chennai, Tamil Nadu, India Natwest Group Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, this could be the role for you, as you'll make sure that only well designed and built work packages get through quality testingYou'll make sure decisions made are based on robust data, return on investment and value measures that demonstrate thoughtful and intelligent cost managementJoining us in...

  • Telecaller / Telesales / Demo Specialist - UK Shift

    5 days ago

    Chennai, Tamil Nadu, India BritApp Systems Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Telecaller / Telesales / Demo Specialist located in Chennai. The specialist will be responsible for making outbound calls to potential clients, delivering product demonstrations, providing information about our software solutions, and acquiring new clients. Day-to-day tasks include responding to customer...

  • Center Head

    2 hours ago

    Chennai, Tamil Nadu, India d32d4e7f-d81f-4367-ba91-367a5bf5a711 Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Company DescriptionEuro Kids - India is a leading education management company based in Kuriachira, Thrissur, Kerala, India. It is committed to providing innovative and quality early childhood education to nurture young learners. With a well-established network of centers across the country, Euro Kids - India focuses on delivering a holistic learning...