Operations Executive-Female

1 week ago

Kozhikode, Kerala, India Le Marble Gallery Pvt Ltd (MG Group) Full time ₹ 1,80,000 - ₹ 2,40,000 per year

  1. Act as a liaison between the sales team, customers, and other internal departments.

  2. Facilitate communication and coordination between sales representatives, customers, and other stakeholders.

  3. Coordinate with the Purchase, Warehouse and Logistics departments to ensure timely delivery of products or services to customers.

  4. Confirm the proper usage of the CRM system by ensuring accurate data entry, regular updates, and data integrity.

  5. Facilitating approvals from stakeholders with regard to credit, refund, returns

  6. Interact with customers via phone, email, or in-person to provide information about products, services, pricing, and order status.

  7. Address customer inquiries, resolve issues, and provide exceptional customer service.

  8. Assist the sales team with administrative tasks, including preparing quotes, proposals, and sales presentations.

  9. Maintain and update customer and sales-related databases, including contact information, sales activities, and order history and ensure all documentation is properly filed and organized for easy retrieval.

  10. Assist in post-sales activities such as follow-up calls or emails to gather feedback, ensure customer satisfaction, and identify opportunities for upselling or cross-selling.

  11. Generate regular sales reports for management to evaluate team progress and identify areas for improvement.

  12. Maintains quality service by establishing and enforcing organization standards.

  13. Contributes to individual and team effort by accomplishing related results as needed.

  14. Stay informed about market trends, competitor activities, and industry developments.

  15. Collaborate with the showroom team to achieve overall sales objectives.

  16. Share best practices, provide support, and contribute to a positive and cooperative work environment.

  17. Participate in sales meetings, training sessions, and product knowledge enhancement programs, behavioural training sessions and other L&D initiatives

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Internet reimbursement

Work Location: In person

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