L&D - Associate/Sr. Associate

3 hours ago

Mumbai Mumbai Suburban Navi Mumbai, India Integrated Personnel Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location: Mumbai

Job Description:-

Role Summary: Senior Associate, L&D

The Senior Associate L&D acts as a subject matter expert in L&D operations, managing complex training coordination, advanced LMS administration, and reporting. Provides guidance to Associates, liaises with vendors, and supports continuous improvement of learning programs and processes.

Role Responsibilities

  • Oversee scheduling and delivery of large-scale or complex training programs.
  • Manage and maintain the Learning Management System (LMS), including user accounts, course enrollments, and tracking completion records.
  • Assist in the development and distribution of training materials and resources.
  • Provide support to trainers and learners, addressing inquiries and resolving issues related to learning programs
  • Monitor attendance and participation, generating reports on training metrics and compliance
  • Maintain accurate records of employee training, certifications and development activities
  • Vendor coordination and management
  • Generate and analyze reports on training participation, completion rates, and compliance metrics.
  • Provide guidance and troubleshooting support to trainers, learners, and Associates.
  • Collaborate with HR and business leaders to align learning activities with organizational needs.
  • Manage vendor relationships, ensuring quality and timely delivery of external training solutions.

Qualification

  • 1–5 years of experience in L&D operations or HR systems support.
  • Bachelor's degree (Any Stream)
  • Demonstrate ability and integrity when working with confidential data
  • Good communication (verbal and written), organizational, and coordination skills
  • Strong service orientation with demonstrated desire and willingness to serve the team and its customers
  • Ability to take initiative; be proactive without waiting for direction; strong sense of personal

accountability

  • Familiarity with Learning Management System (e.g. SAP SF)

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