L&D - Associate/Sr. Associate
2 weeks ago
Location: Mumbai
Job Description:-
Role Summary: Senior Associate, L&D
The Senior Associate L&D acts as a subject matter expert in L&D operations, managing complex training coordination, advanced LMS administration, and reporting. Provides guidance to Associates, liaises with vendors, and supports continuous improvement of learning programs and processes.
Role Responsibilities
- Oversee scheduling and delivery of large-scale or complex training programs.
- Manage and maintain the Learning Management System (LMS), including user accounts, course enrollments, and tracking completion records.
- Assist in the development and distribution of training materials and resources.
- Provide support to trainers and learners, addressing inquiries and resolving issues related to learning programs
- Monitor attendance and participation, generating reports on training metrics and compliance
- Maintain accurate records of employee training, certifications and development activities
- Vendor coordination and management
- Generate and analyze reports on training participation, completion rates, and compliance metrics.
- Provide guidance and troubleshooting support to trainers, learners, and Associates.
- Collaborate with HR and business leaders to align learning activities with organizational needs.
- Manage vendor relationships, ensuring quality and timely delivery of external training solutions.
Qualification
- 1–5 years of experience in L&D operations or HR systems support.
- Bachelor's degree (Any Stream)
- Demonstrate ability and integrity when working with confidential data
- Good communication (verbal and written), organizational, and coordination skills
- Strong service orientation with demonstrated desire and willingness to serve the team and its customers
- Ability to take initiative; be proactive without waiting for direction; strong sense of personal
accountability
- Familiarity with Learning Management System (e.g. SAP SF)
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