CSR (Customer Service Representative)

1 day ago

Noida, Uttar Pradesh, India TheHiringbee Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Company: Solar Industry

Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working

Location: Noida Sector 135.

Role: Customer Service Associate

About the Role:

Key Responsibilities:

  • Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
  • Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.
  • Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.
  • Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.
  • Process Improvement: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.
  • Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 1-3 years of experience in CRM, customer service, or a related role,
  • Proficiency in MS Office Suite (Excel, Word, PowerPoint).
  • Strong communication and interpersonal skills with a customer-oriented attitude is must.
  • Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.
  • Ability to multitask and manage time efficiently in a fast-paced environment.

Job Type: Full-time

Pay: ₹300, ₹400,000.00 per year

Application Question(s):

  • Are you comfortable travelling to Noida Sector 135 for work?
  • Is your English communication excellent?
  • What is your Current and Expected Salary?
  • Can you join immedietly?

Experience:

  • Customer relationship management: 1 year (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)

Location:

  • Noida, Uttar Pradesh (Required)

Work Location: In person

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