CSR (Customer Service Representative)
11 hours ago
Company: Solar Industry
Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working
Location: Noida Sector 135.
Role: Customer Service Associate
About the Role:
Key Responsibilities:
- Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.
- Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.
- Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.
- Process Improvement: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.
- Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in CRM, customer service, or a related role,
- Proficiency in MS Office Suite (Excel, Word, PowerPoint).
- Strong communication and interpersonal skills with a customer-oriented attitude is must.
- Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.
- Ability to multitask and manage time efficiently in a fast-paced environment.
Job Type: Full-time
Pay: ₹300, ₹400,000.00 per year
Application Question(s):
- Are you comfortable travelling to Noida Sector 135 for work?
- Is your English communication excellent?
- What is your Current and Expected Salary?
- Can you join immedietly?
Experience:
- Customer relationship management: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
Location:
- Noida, Uttar Pradesh (Required)
Work Location: In person
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