Support Engineer 1

3 days ago


Gurgaon, Haryana, India Shorthills Tech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As an L1 Support Engineer, you will be responsible for handling initial client inquiries and troubleshooting common technical problems. You'll work closely with higher-level engineers to escalate more complex issues and ensure prompt and efficient resolution, maintaining high levels of customer satisfaction.

Responsibilities

  • Respond to client inquiries and provide technical support via phone, email, and chat
  • Diagnose and resolve basic hardware and software issues
  • Document and track issues in the ticketing system
  • Escalate complex problems to L2/L3 support teams
  • Follow up with clients to ensure that issues are fully resolved
  • Maintain technical documentation and service catalog
  • Participate in team meetings and contribute to knowledge sharing

Qualifications

  • 2+ years of experience in a technical support or customer service role
  • Strong problem-solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work independently and manage multiple tasks simultaneously
  • Customer-focused with strong interpersonal skills

Skills

  • Basic networking knowledge
  • Working knowledge of Python and VBA
  • Familiarity with Windows/Linux operating systems
  • Experience with ticketing systems like Jira or ServiceNow
  • Proficiency in remote desktop tools
  • Understanding of basic IT concepts and terms
  • Strong time management and organizational skills


  • Gurgaon, Haryana, India TRDFIN SUPPORT SERVICES PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Description: - Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops. - Provide hardware support, including assembly, upgrades, and basic troubleshooting. - Assist with installation and configuration of standard software and updates. - Handle basic networking issues including DNS, DHCP, VPN, Firewall...


  • Gurgaon, Haryana, India Balbhas Business Sysnomics LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBalbhas Business Sysnomics LLC specializes in IT Consulting and Solutioning. As an IT partner, Balbhas works with organizations to setup, manage, and migrate their Business Technology Services. The company has over 130 unique clients globally and continues to grow.Role DescriptionThis is a full-time, on-site role for a Desktop Support...


  • Gurgaon, Haryana, India ETHICS GROUP OF COMPANIES Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We're Hiring: Deskside Support Engineer Location: Gurugram | Experience: 1+ YearWe're looking for a proactive & Experienced (1+) Deskside Support Engineer to join our IT team. The role involvesmanaging and supporting IT infrastructure across Windows & macOS, troubleshooting hardware/software, and ensuring smooth day-to-day IT operations.Key...


  • Gurgaon, Haryana, India Consultbae Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position: SDE-1 (Backend)Exp: 1+ YearsWorking Mode: WFO, 5 DaysLocation: GurgaonJob Overview:We are looking for a passionate Backend Developer with strong fundamentals in programming and experience building scalable backend systems using The ideal candidate will have hands-on experience with databases, API design, and cloud environments, along with a...


  • Gurgaon, Haryana, India Impetus Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    QualificationIT Support Engineer For L1 technical support for Gurgaon location.RoleEnduser support on multiple platforms and applications.Windows, Mac, Linux OS installations and troubleshooting.Security tools installations and troubleshooting.Remote support skills.Internal secuirty audits knowledge/exp.Basic level network support.Hardware level...


  • Gurgaon, Haryana, India Impetus Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    IT Support Engineer For L1 technical support for Noida location.Roles and Responsibilities Enduser support on multiple platforms and applications.Windows, Mac, Linux OS installations and troubleshooting.Security tools installations and troubleshooting.Remote support skills.Internal secuirty audits knowledge/exp.Basic level network support.Hardware level...

  • L2 Support Engineer

    2 weeks ago


    Gurgaon, Haryana, India Procdna Analytics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ProcDNAProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a...


  • Gurgaon, Haryana, India Uplers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Software Engineer 1Experience: 5 - 7 Years ExpSalary: CompetitivePreferred Notice Period: Upto 30 DaysOpportunity Type: Office (Gurugram)Placement Type: Full-timeNote: This is a requirement for one of Uplers' Clients NovatrMust have skills: Java OR Nodejs AND MySQL OR MongoDB OR PostgreSQLAbout Novatr:OUR STORY:In 2021, Novatr began as a dream at a...


  • Gurgaon, Haryana, India Jobstronaut Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The client is looking to hire a Senior Network Support Engineer for their team at Gurgaon.Shift Timings : US ShiftsResponsibilities:• Support all of client's Network and OS product lines to diagnose and tackle various network-related and product-related issues reported by customers.• Provide support on customer cases with full accountability on...


  • Gurgaon, Haryana, India Snapmint Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    What You'll DoAct as the first line of technical troubleshooting for Snapmint's merchants and customers.Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.Debug API calls, review logs, and provide structured insights to merchants and internal teams.Collaborate with...