Deskside Support Engineer

2 days ago

Gurgaon, Haryana, India ETHICS GROUP OF COMPANIES Full time ₹ 8,00,000 - ₹ 12,00,000 per year

We're Hiring: Deskside Support Engineer

Location: Gurugram |
Experience: 1+ Year

We're looking for a proactive & Experienced (1+) Deskside Support Engineer to join our IT team. The role involves
managing and supporting IT infrastructure across Windows & macOS, troubleshooting hardware/software, and ensuring smooth day-to-day IT operations.

Key Responsibilities:

Install, configure, and maintain Windows and macOS operating systems.

Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.

Install, update, and patch software applications and security tools.

Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).

Manage user accounts, groups, and permissions using Active Directory.

Assist with system upgrades, data migrations, and routine backups.

Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.

Perform basic configuration and support of network devices such as routers, switches, and firewalls.

Assist in IP address configuration and network printer setup.

Monitor and maintain network performance at the location.

Respond to IT support tickets, ensuring timely and effective resolution.

Document technical issues, solutions, and IT processes accurately.

Ensure compliance with IT security policies and industry best practices.

Manage IT assets and maintain inventory for your designated location.

What we're looking for:

Strong troubleshooting/problem-solving skills

Knowledge of Firewalls, Layer 2 Switches & ITSM tools

Ability to work independently and prioritize tasks

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