Branch Manager

3 days ago

Patna, Bihar, India Peoplemint Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title:
Branch Manager

L
ocation-Patna

Grade- Manager /Senior Manager /AVP

Role Purpose:

To execute and oversee the overall administration, sales, operations, compliance, and profitability of a full-service branch, ensuring customer satisfaction and achievement of business targets in line with the Bank's objectives.

Key Responsibilities:

1. Sales & Business Development

  • Drive growth in
    Liabilities (CA, SA, FD)
    ,
    Assets (Home, Auto & Personal Loans)
    , and
    Fee Products (MF, LI, GI, Gold, etc.)
    .
  • Prepare and monitor annual and monthly sales plans.
  • Build a balanced asset and liability book and expand market share within the branch catchment area.
  • Ensure high-quality customer acquisition, proper onboarding, and cross-sell of minimum three products per customer.
  • Track sales productivity, lead management, and business inflow/outflow daily.

2. Customer Service

  • Maintain key customer relationships and ensure high service standards and minimal escalations.
  • Conduct regular customer visits, engagement programs, and lobby management.
  • Drive a culture of
    First Contact Resolution
    and continuous service improvement.

3. Compliance & Risk Management

  • Ensure strict adherence to operational, regulatory, and risk control guidelines.
  • Achieve target
    audit scores
    , monitor exception reports, and close audit observations timely.
  • Prevent frauds through process discipline, awareness, and regular security checks.

4. Branch Profitability

  • Achieve growth in
    Net Interest Income (NII)
    and
    Fee Income
    while optimizing operating expenses.
  • Enhance CASA, term deposits, and loan portfolios through service-led sales.
  • Monitor daily GL reports, cash holdings, and fee income generation.

5. Brand & Administration

  • Ensure adherence to
    brand and infrastructure standards
    within and outside the branch.
  • Maintain branch ambience, equipment functionality, and ATM upkeep.
  • Ensure professional grooming and adherence to workstation and storage guidelines.

6. People Management & Capability Building

  • Lead, mentor, and develop branch staff.
  • Conduct job rotations, feedback sessions, and in-house training programs.
  • Ensure certifications (AMFI, IRDA, e-Learning) for all branch employees.

7. Other Responsibilities

  • Implement central projects related to service, automation, and compliance.
  • Oversee business continuity plans, branch legal matters, and employee morale initiatives.

Key Performance Indicators (KPIs):

  • Business Growth:
    Achievement of liability, asset, and fee income targets.
  • Customer Service:
    Branch service scores and complaint resolution.
  • Compliance:
    Audit ratings, regulatory adherence, and fraud prevention.
  • Profitability:
    Growth in NII, fee income, and cost optimization.
  • People & Brand:
    Staff capability, retention, and branch upkeep.

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