Senior Operation Manager

5 days ago


Delhi Gurugram NCR, India Freecharge Business And Technology Serviceslimited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Role: Senior Operation Manager

Job Location: Gurgaon (Hybrid)

Skills- Handling Law enforcement agencies (LEA Complaints), Cybercell complaints, NPCI, RBI, Legal Notices, Complaints, Risk assessments, fraud detection

Expected Qualities-

  • Proven experience for handling Law enforcement agencies & stakeholder management along with complaints handling process.
  • Good knowledge of service operations / Financial Merchant products voice support functions.
  • Experience in Leadership roles, connect with internal external stake holders.
  • An effective communicator team leader with strong analytical, problem solving and organizational abilities.
  • Should have driven process excellence projects.
  • Risk assessments, fraud detection role.
  • Strong problem solving skills and a natural talent for process improvement
  • Comfortable navigating multiple systems and getting up to speed very quickly with all our online tools management space.
  • Wants to be part of fast paced digital lending, service growing so fast we cant keep-up with ourselves
  • Good understanding of laws applicable to commerce merchant consumer laws, data protection laws, marketplace regulations, labour laws , companies act , taxation laws etc

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