Senior Microsoft Infrastructure Engineer

Senior Microsoft Infrastructure EngineerWe're seeking a skilled professional with 4-8 years of relevant experience, complemented by mandatory Azure and Microsoft 365 certifications. Join our team and leverage your expertise in a dynamic environment. We envision a seamless transition, welcoming a skilled professional to our team within the next 30 days.

Job SummaryWe are seeking a highly skilled and experienced professional to manage our Microsoft Infrastructure components, including Microsoft 365 (M365), Azure Cloud services, Microsoft Endpoint Manager and Entra ID. You will collaborate with globally dispersed IT teams responsible for network infrastructure, IT security, hardware, and software components. The successful candidate will play a pivotal role in configuring, deploying, and supporting our M365 and Entra ID environments, ensuring their efficient operation and continuous improvement to meet the needs of internal and external customers.

This role demands a customer-focused and service-oriented individual who delivers the highest quality of service, ensuring the stability, security, and optimization of our M365 and Azure Cloud services. Key ResponsibilitiesAdministration and ManagementAdminister and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other M365 applications. Administer and manage the Entra ID environment, including user and group management, role-based access control (RBAC), and application integrations.

Manage user lifecycle processes and optimise licence utilisation. Configure and enforce governance policies for M365 and Entra ID environments. Security and ComplianceConfigure and maintain Entra ID security features, including Conditional Access, Identity Protection, Privileged Identity Management (PIM), and MFA.Ensure compliance with organizational and regulatory standards.

Monitor and respond to security incidents using tools like Microsoft Sentinel and Defender for Identity. Automation and OptimizationDevelop PowerShell or Python scripts for automating tasks in both M365 and Entra ID environments. Analyze system performance and usage data to identify optimization opportunities.

Support and CollaborationProvide tier-2/3 support for Microsoft Infrastructure related tickets and escalate complex issues to Microsoft or third-party partners when necessary. Collaborate with IT teams managing network infrastructure and hardware/software components. Train end-users and promote the adoption of M365 and Entra ID features.

Integration and Identity ManagementIntegrate Entra ID with third-party applications and services for Single Sign-On (SSO) and secure access. Manage and maintain hybrid identity environments, including directory synchronisation and password management solutions. Backup and Disaster RecoveryManage and maintain backup solutions and disaster recovery plans for both M365 and Entra ID.Documentation and ReportingCreate and maintain documentation, including policies, procedures, and system configurations for M365 and Entra ID.Provide regular reports on system performance, security, and compliance metrics.

Project ParticipationLead or participate in IT projects related Microsoft Infrastructure services, such as migrations, feature rollouts, and identity management initiatives. Stay UpdatedContinuously evaluate and implement new features and capabilities in M365 and Entra ID to enhance organizational productivity. Stay up-to-date with emerging technologies and industry best practicesQualificationsBachelor's degree in Computer Science, Information Technology, or a related field.

At least 5 years of experience managing and administering M365 and Entra ID environments. Certifications:Microsoft 365 Certified: Enterprise Administrator Expert. Microsoft Certified: Azure Administrator Associate.

Microsoft Certified: Security, Compliance, and Identity Fundamentals (preferred). In-depth knowledge of:M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Entra ID, including RBAC, Conditional Access, and hybrid identity management.

M365 and Azure AD security features and compliance requirements. PowerShell scripting for task automation. Backup and disaster recovery solutions within the M365 and Entra ID ecosystems.

Experience with:Managing hybrid environments involving on-premises AD and Entra ID.Integrating Entra ID with third-party applications and services. Monitoring and analytics tools like Microsoft Sentinel. Strong problem-solving, analytical, and organizational skills.

Excellent communication and interpersonal skills, with the ability to work effectively in a globally dispersed team. Ability to manage multiple projects and priorities in a fast-paced environment. Preferred ExperienceFamiliarity with ITIL practices or structured change management processes.

Experience in managing IT environments for organizations with over 500 users. Knowledge of network infrastructure and hardware/software components. Leadership skills for mentoring junior staff or managing small teams.

Key Performance MetricsMaintain M365 and Entra ID uptime and availability according to SLAs. Timely resolution of support tickets. Adoption rates of new M365 and Entra ID features and tools.

Compliance with security audits and governance policies. If you are an experienced and passionate M365 and Azure Cloud services professional looking for a challenging opportunity to lead and innovate within a dynamic IT environment, we encourage you to apply.