
system support analyst
6 days ago
*We're Hiring: Systems Support Analyst (2 Positions) – Hybrid Role*
Are you an experienced IT professional with a passion for problem-solving and supporting critical infrastructure? Join our growing team and play a key role in delivering seamless technical support.
Position: Systems Support Analyst
Vacancies: 2
Location: Pondicherry (Hybrid/Remote)
Salary: ₹20,000 to ₹30,000/month
Key Responsibilities:
* Act as the first point of contact for clients via Zoho Desk, ensuring timely and SLA-aligned responses.
* Troubleshoot and escalate incidents to higher-level teams as needed.
* Provide remote technical support for computers, software, and SaaS systems.
* Maintain and update IT knowledge base and assets.
What We're Looking For:
* Minimum 2 years of IT experience(Systems/Network Administration).
* Degree in IT/Computer Science (B.Tech or equivalent) is a must.
* Strong understanding of Infrastructure, Networking, Windows OS, Active Directory, and Microsoft 365.
* Exposure to cybersecurity practices, firewall configuration, and remote working technologies.
* Excellent communication and problem-solving skills.
Preferred Skills & Tools:
* Experience with Zoho Desk, JAMF, or Intune.
* Familiarity with Google Workspace, MS Teams, Slack, Sophos/ESET/SentinelOne.
* Knowledge of macOS X and Windows environments.
Why Join Us?
* Collaborative and growth-oriented environment.
* Opportunity to work with cutting-edge IT & cyber infrastructure.
* Hybrid working flexibility.
Ready to make an impact? Apply now and be one of the two talented Systems Support Analysts we're looking for
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
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