Facilities Coordinator, Soft Services

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Position Summary

The Workplace Coordinator ensures an exceptional workplace experience by managing all soft services, events, and concierge offerings for Stripe's offices in Bengaluru. This role oversees day-to-day service delivery—covering cleaning, pest control, pantry operations, and reception—while fostering user engagement, supporting events, and ensuring vendor excellence. The Workplace Coordinator acts as a frontline ambassador, providing a welcoming environment and ensuring operational efficiency across all workplace touchpoints.

Key Responsibilities

Soft Services & Facilities

• Manage all soft services including cleaning, pest control, waste management, pantry and breakroom upkeep, and general office presentation.
• Conduct regular inspections to ensure service quality and adherence to health, safety, and cleanliness standards.
• Oversee vendor management end-to-end: sourcing, contract preparation, invoicing, budgeting, performance reviews, and onboarding.
• Coordinate minor maintenance and liaise with relevant teams for repairs and upgrades.

Reception & Concierge

• Manage reception services when the receptionist is on break or leave
• Deliver high-quality reception services, including visitor greeting, registration, and escort coordination.
• Manage incoming calls, deliveries, and inquiries in a professional and efficient manner.
• Provide concierge services such as local area information, transport bookings, and special assistance for employees and visitors.
• Maintain a clean, organized, and welcoming front-of-house area.

Events & Engagement

• Plan, coordinate, and execute workplace events such as town halls, team activities, wellness programs, and social gatherings.
• Manage event logistics: space booking, room setup, catering, audiovisual requirements, and supplier coordination.
• Promote events and workplace activities through internal communications.
• Gather feedback post-event to improve future initiatives.
• Partner with internal teams to foster employee engagement and enhance workplace culture.

Workplace Support

• Serve as the primary point of contact for workplace-related inquiries.
• Manage office supplies, furniture, and pantry inventory.
• Support onboarding of new employees by introducing workplace services and protocols.
• Assist with space planning, moves, and workstation changes.
• Monitor and report workplace performance metrics and identify areas for improvement.
• Support sustainability and wellness initiatives.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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