Assistant Facility Manager- Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

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What's your ambition?  Is it a big goal or small steps?  Professional or personal?  We'd like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Facility Management Industry, join us to be inspired by the best. 

What this job involves:

·     To provide comprehensive management of services covering all facility services to the client, with a focus on continuous improvement. 

·     To achieve financial and other targets established by both the Senior Facilities Manager and Assistant Facilities Manager.

·     Achievement of the Key Performance Indicators and Service Level Agreement targets.

·     Sets stretch targets for team to achieve maximum team performance

·     Is able to make difficult decisions and resolve problems or improve operations.

·     Actively searches out opportunities to achieve best results

·     Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.

·     Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.

Operations

Duties & Responsibilities

·       Be accessible for escalation of all FM related issues

·       Oversee the Helpdesk work process

·       Provide management advice to Helpdesk operators for escalated issues

·       Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

·       Oversee the Mailroom process.

·       Provide management advice to Helpdesk operators for escalated issues

·       Oversee the Front Office function

·       Ensure visitors are promptly attended by the Front Office Executives (FOE)

·       Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

·       Oversee the Housekeeping Services

·       Overall service delivery assessment of HK vendor.

·       Coordination meetings with vendor for resolution of service issues

·       Oversee Cafeteria Services

·       Ensure that the caterers are maintaining highest standards of hygiene in the services area

·       Ensure that the quality and quantity of the food supplies are meeting the requirements

·       When the food supplies run out, escalate the matter to the caterers' management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them

·       Overall coordination with all service providing vendors.

·       Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions

·       Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

Key Performances Measurements

·       Overall client satisfaction by achieving SLA targets

·       Timely resolution of helpdesk complaints

·       Effective team coordination of direct and vendor staff for efficient service delivery

Sound like the job you're looking for?  Before you apply, it's also worth knowing what we are looking for:

Education and experience

Graduate in any discipline

5 – 8 years' experience in facilities management

Tertiary qualifications in building management and/or business desirable

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

A relationship builder

Client Satisfaction through Transformation. Out of the box thinking

Continuous improvement in the following:- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.