Assistant Facilities Manager – Soft Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Facilities Manager – Soft ServicesWhat this job involves: As an Assistant Facilities Manager – Soft Services at JLL, you'll play a vital role in creating exceptional workplace experiences that collectively shape a brighter way for our clients and their employees. This position focuses on managing and optimizing soft service operations including housekeeping, catering, security, landscaping, and administrative support services that enable teams to thrive in well-maintained, productive environments. You'll work collaboratively with vendor partners, internal stakeholders, and facility management teams to ensure service excellence while embracing innovative ways of working that enhance operational efficiency. The role requires a people-focused approach, supporting wellbeing and championing inclusivity across diverse service teams while maintaining the highest standards of facility operations. You'll contribute to our culture of collaboration by coordinating seamlessly between various service providers and client teams, taking the more inspiring and optimistic path toward delivering comprehensive soft services that strengthen workplace experiences and advance both client satisfaction and career development opportunities within the facilities management sector.

What your day-to-day will look like:
• Oversee daily soft services operations including housekeeping, catering, security, and landscaping services across assigned facilities
• Manage vendor relationships and service contracts while monitoring performance against established SLAs and quality standards
• Coordinate with internal teams and clients to ensure seamless delivery of administrative support services and special event requirements
• Conduct regular facility inspections and quality audits to maintain exceptional standards across all soft service areas
• Lead vendor performance reviews, resolve service issues, and implement continuous improvement initiatives
• Support budget management activities including cost optimization, invoice processing, and expense tracking for soft services
• Develop and maintain comprehensive service documentation, reporting systems, and compliance tracking processes

Required qualifications:
• Bachelor's degree in Business Administration, Facilities Management, or related field
• 4-6 years of experience in facilities management with specific focus on soft services operations
• Strong vendor management skills with proven ability to coordinate multiple service providers simultaneously
• Excellent communication and interpersonal skills for managing diverse stakeholder relationships
• Knowledge of facility management best practices, health and safety regulations, and service quality standards
• Proficiency in Microsoft Office Suite and facilities management software systems

Preferred qualifications:
• Professional certification in facilities management (CFM, FMP, or similar credential)
• Experience with integrated workplace management systems (IWMS) and service request platforms
• Background in contract negotiation and vendor performance management within commercial real estate environments
• Knowledge of sustainability practices and green building operations for soft services
• Previous experience managing soft services in multi-tenant or corporate office environments
• Demonstrated experience in budget management and cost optimization for facilities operations

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.