Field Tech Associate-ITIL

2 days ago

Pune, Maharashtra, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

- Be a contributing member of the EUC Team providing support to End Users in a Client Environment - Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. - Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework - Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. - Learn new and emerging technologies as needed, guided by business requirements. - 1 to 3 Years' experience in End User Computing, IT Support, Asset Management needed. - Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support - Basic understanding of ITL Framework is a must. - Experience in using ITSM Tools like Service Now, Remedy etc. - Good Communication Skills (Written & Spoken) in English - Ability to physically perform general office requirements. - Must be able to perform essential responsibilities with or without reasonable accommodations. - Willingness to work on rotational shifts 24x7. - Travel including overnight domestic may be required.

  • Field Tech Associate-ITIL

    2 days ago

    Pune, Maharashtra, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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