City Lead-Quick Commerce, GSF Last Mile

6 days ago

Pune, Maharashtra, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our team is looking for an Incident Manger to respond to and mitigate critical and high impact global events and escalations.

As an Incident Manager you will be responsible for:

· Identifying, containing, and resolving time sensitive escalations.

· Performing analysis of data from a variety of sources to identify possible risk indicators.

· Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.

· Performing escalation trend analysis and reporting.

· Performing real-time incident handling tasks to support world-wide operations.

· Analyzing escalations from various sources within Amazon and determining possible root causes.

· Tracking and documenting incidents from initial detection through final resolution.

· Writing and publishing techniques, guidance, and reports on incident findings.

· Serving as technical expert and liaison to law enforcement and legal personnel and explain incident details

· Coordinating with analysts to correlate threat assessment data.

· Writing and publishing Correction of Error Reports and after action reviews.

· Monitoring external data sources to maintain currency of threat condition and determine which security issues may have an impact on POE operations.

· Presenting deep-dive documents and reports on policy and process gaps leading to senior executives.

An ideal candidate will be able to:

· Exercise strong judgment in areas where policies are not well defined.

· Understand the implications of new information for both current and future problem-solving and decision-making.

· Consider the relative costs and benefits of potential actions to choose the most appropriate one.

· Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.

· Dissect complex problems to develop and evaluate options and implement solutions.

· Analyze existing policy and process gaps, and identify solutions to close them.

· Function effectively in a dynamic, fast-paced environment.

Basic Qualifications:
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications:
- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • City Lead-Quick Commerce, GSF Last Mile

    7 days ago

    Pune, Maharashtra, India Amazon Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our team is looking for an Incident Manger to respond to and mitigate critical and...

  • City Operations Manager, Quick commerce

    22 hours ago

    Pune, Maharashtra, India Amazon Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    DESCRIPTIONA strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility a city. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key...

  • City Operations Manager, Quick commerce

    24 hours ago

    Pune, Maharashtra, India Amazon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility a city. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics...

  • Lead - E-commerce & App Commerce

    2 weeks ago

    Pune, Maharashtra, India Quick Heal Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DepartmentDIGITAL & E - COMMERCEJob posted onSep 24, 2025Employee TypeFull TimeExperience range (Years)7 years - 12 yearsQuick Heal Technologies Ltd. is India's most trusted name in cybersecurity innovation. With a legacy of over 30 years, we've grown from a garage-born antivirus start-up to a globally respected, publicly listed cybersecurity product company...

  • Lead - Website & Social Commerce

    2 weeks ago

    Pune, Maharashtra, India Quick Heal Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DepartmentDIGITAL & E - COMMERCEJob posted onSep 24, 2025Employment typeFull TimeQuick Heal Technologies Ltd. is India's most trusted name in cybersecurity innovation. With a legacy of over 30 years, we've grown from a garage-born antivirus start-up to a globally respected, publicly listed cybersecurity product company with a market capitalisation of INR...

  • City Head

    23 hours ago

    Pune, Maharashtra, India Battwheelz Mobility Solutions Pvt ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    BattwheelzAt Battwheelz, we're transforming the way logistics meets efficiency. As a growing force in the Electric Vehicle based 3PL and last mile delivery space, we're searching for a seasoned professional to lead our Pune division. If you're passionate about operational excellence and thrive in dynamic environments, this could be your next big...

  • Sales And Marketing Specialist

    3 days ago

    Pune, Maharashtra, India UREV Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt UREV, we are reimagining the urban logistics landscape by eliminating carbon emissions from last-mile deliveries and pioneering a truly eco-conscious supply chain. As an early-stage, impact-driven startup, our mission is to transform city delivery chains into sustainable, intelligent, and scalable networks that serve both people and the...

  • E-commerce Order Fulfillment

    1 week ago

    Pune, Maharashtra, India Airattix Storage Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesIdentifying customers : Identifying customers who require order fulfillment and other 3PL relevant operations.Quotation drafting and negotiations: Draft quotes as per the customers' requirements and negotiate and onboard the clients.Process Optimization: Develop and implement efficient SOPs to improve picking, packing, and shipping...

  • Senior Salesforce B2B Commerce Backend Developer

    2 weeks ago

    Pune, Maharashtra, India Globant Commerce Studio Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description Specialists in industry disruption, eWave is an independent digital transformation agency with commerce at its core. Using service design thinking, we have an unwavering commitment to delivering experience-driven digital reinvention that inspires deeper relationships between brands and their customers.Partnering with brands such as Nike,...

  • City Head-Sales

    1 week ago

    Pune, Maharashtra, India DC Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:We are looking for a high-energy, results-driven City Head-Sales to lead our city Syndicate vertical and take charge of driving business growth. This is a key leadership role that offers exciting challenges, an opportunity to make a real impact, and potential for career advancement within the company.Key Responsibilities:Lead Sales...